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PROFESSIONAL SUMMARY
Respected business leader focused on enhancing the customer…
Respected business leader focused on enhancing the customer…
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637 followers
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Stephanie Cates reposted thisStephanie Cates reposted this60 Riders. $434,000+ raised and counting. We are unstoppable when we come together. Proud to help lead #TeamChipotle as they truly embody our mission of #CultivatingABetterWorld. This year, we doubled our roster and raised $120,000 more than last year to support innovative cancer research, therapies, and early detection. Couldn't do any of it without the support of the rest of the leadership team—Cheryl, Brady, Gregory—and our Captain, Rich. We joined 8,000+ riders, celebrating our brand, supporting the cause, and rallying toward #OneGoal. 🚴 🌯 🥑 #Pelotonia #Chipotle #CancerResearch #EndCancer Chipotle Mexican Grill | Pelotonia
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Stephanie Cates reposted thisStephanie Cates reposted thisYesterday, we officially opened the first Chipotle in Mexico to the public. There's no market more meaningful for what we're building internationally. Bringing Chipotle to Mexico means earning trust in one of the most discerning markets in the world, and the standard we held to get here is exactly why I know we will. Real ingredients, fresh preparation, and the signature culinary techniques that have defined this brand since day one. No shortcuts. That's the Chipotle experience, and it travels. Grateful to build this alongside Alsea, who have been a world-class partner from the first day.
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Stephanie Cates reposted thisStephanie Cates reposted this"One of the things that I think sets us apart and makes us special is the human interaction." Agentic AI has officially graduated from basic decision trees to unscripted autonomous agents, turning customer service into a massive $15 billion market. Companies are fast adopting AI customer service agents. However, about 80% of consumers still crave a human on the other line, and 40% of us would literally pay a premium just to bypass the bot. In an interview with Fortune’s AI Editor Jeremy Kahn, Chipotle Mexican Grill CTO Curt Garner said the company cut 10 hours of work a week with AI. 🔗 Watch the full video here: https://lnkd.in/e5r3yFhF
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Stephanie Cates reposted thisStephanie Cates reposted thisWe are proud to continue our partnership with Folds of Honor in support of military and first responder families. 🔴⚪🔵 Through July 31, guests can round up to donate to Folds of Honor when ordering through the Chipotle app and website. Every contribution helps provide educational scholarships to the spouses and children of our nation’s heroes. 🍎🎓 Since our partnership began in 2021, Chipotle has raised more than $2.2 million for Folds of Honor, an incredible impact made possible by our guests and team members. Thank you to everyone helping us support the families who have given so much. 🙏
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Stephanie Cates reposted thisStephanie Cates reposted this🏆🏀 New York is celebrating, and so are we. 🏀🏆 Today, our restaurant at 2 Broadway transformed into “Josh and Mikal’s Chipotle” to honor two of our biggest superfans and the excitement surrounding the championship parade. From custom signage and featured menu items to crew members sporting the first-ever orange and blue Chipotle uniforms, the restaurant takeover brought the celebration to life for New Yorkers.💙🧡 Josh Hart’s High Protein Burrito and Mikal Bridges’ High Protein Bowl are also available nationwide as limited-time digital menu items on the Chipotle app and Chipotle.com. A big thanks to our crew for making this one to remember. 🌯🏆
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Stephanie Cates reposted thisStephanie Cates reposted thisWe’re hiring a Manager, Quality Engineering (Automation) to help redefine how we build and scale quality at Chipotle. This role is all-in on AI-first testing, intelligent automation, and shifting quality left across modern digital platforms. If you’re passionate about using AI to accelerate engineering velocity while improving reliability at scale, let's connect.
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Stephanie Cates reposted thisStephanie Cates reposted thisWe’re hiring a Manager, Quality Engineering (Automation) to help redefine how we build and scale quality at Chipotle. This role is all-in on AI-first testing, intelligent automation, and shifting quality left across modern digital platforms. If you’re passionate about using AI to accelerate engineering velocity while improving reliability at scale, let's connect.
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Stephanie Cates reposted thisStephanie Cates reposted thisI’m growing my team and hiring a Senior Manager, Health & Food Safety! Looking for a strong, fast-paced operations leader who knows how to lead high-performing teams, manage critical escalations, drive operational excellence, and improve workflows through technology. If you’re passionate about food safety, operations, and making an impact at scale — I’d love to connect.
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Stephanie Cates reposted thisStephanie Cates reposted thisI am hiring a product owner to come join my team! We get a wide range of work so it’s never a dull moment https://lnkd.in/eV53es7PProduct Owner, Restaurant Technology in Columbus at CHIPOTLEProduct Owner, Restaurant Technology in Columbus at CHIPOTLE
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Stephanie Cates reacted on thisThis has been one of the most exciting projects I’ve had the pleasure of working on at Chipotle so far. It’s been incredible getting a peek behind the scenes and watching Tia and this team cook — turning a fan-favorite comeback into something much bigger and creating an incredible experience for our guests and fans. Cheers to Boorito season! 🎃🌯🍹Stephanie Cates reacted on thisOur fans have been begging us to bring back the long-lost Chipotle margarita for YEARS. So naturally… we summoned it from the dead 👻 The result? The Summon the Spirits Tour: a five-city comeback bringing the iconic marg back to 5 haunted restaurants for a good time, not a long time. The best part? Figuring out how to make the return feel bigger than a menu item. We took years of fan nostalgia and built a whole world around it, tapping into otherworldly visuals, spells, eerie city moments and IRL experiences to turn authentic demand into a cultural moment made for Halloween. And the party's just getting started… pull up for Boorito on Halloween! 🎃 Huge shoutout to the incredible team who helped bring this one to life: Kirby Ann (Connell) Molinari Erin Carson Madie Bigcas Lex Cluer, MBA Fernando Machado Stephanie Sotelo Perdue Erin Wolford Sally Evans Sachin Hejeebu Jonathan Braddock Luther Bob Chen Kevin McCulloch Kelly Wisner Emma Conway Ring Courtney Babbin Charell Strong Schuyler Higgins Lauren H. Anna Eastman Helen Schulz and so many more!
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Stephanie Cates reacted on thisStephanie Cates reacted on thisMonday morning reminder: We have somehow reached a point where technology can write a 40-page report, summarize a two-hour meeting, and generate a presentation in about 30 seconds. And I still spent two minutes this morning looking for my phone while holding it. 🔎 Technology is amazing. Human execution remains undefeated. 🙏 #ShawnMilliron #AI #Technology
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Stephanie Cates reacted on thisStephanie Cates reacted on thisI'm happy to share that I have been promoted to Senior Manager of Facilities Training. This is an awesome opportunity to invest in people! I look forward to helping our Facilities' teams grow their technical skills, build confidence, and continue delivering great service for our restaurants. Thank you to THE Great Lakes team, the leaders, teammates, mentors, and friends who have supported me along the way. I'm honored by the opportunity and looking forward to helping build the future of World Class Facilities at Chipotle!!! #Facilities #Training #WorldClass #Chipotle
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Stephanie Cates liked thisStephanie Cates liked thisOn my way to an adult field trip… I mean offsite 🤪 ✈️ 💚🦦
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Stephanie Cates reacted on thisStephanie Cates reacted on thisAfter 40 years in technology—most recently leading software engineering, cybersecurity, infrastructure, and AI work—I’ve decided to retire from Nationwide. I’m proud of what we accomplished at Nationwide and grateful for the colleagues and leaders I’ve worked with over the years. The teams and individuals I've had the privilege to work with are amazing, and I will miss them more than words can convey. Beyond my time in corporate IT, my service on nonprofit boards in finance and executive roles has given me a strong appreciation for sound governance and long-term planning. As I step into this next phase, I plan to focus on board positions, advisory roles, and select consulting—particularly around IT modernization, security, AI strategy, and organizational planning. I look forward to staying active in the technology community and working with organizations where my operational experience can be useful. To my friends and colleagues across the industry: thank you for a great run at Nationwide. Let's stay in touch.
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Stephanie Cates reacted on thisStephanie Cates reacted on this11 years at Chipotle. 🌯❤️ 🥑 It’s hard to capture 11 years in one post—but the word that comes to mind is grateful. My journey started in our restaurants. I grew as a Field Leader in Chicago, became Regional Training Manager for the Central North Region and Canada, and eventually moved to our Restaurant Support Center, where I now serve on the Workforce Management team to help build tools, processes, and programs that support our restaurant teams doing the work that is at the heart of our purpose. I have had opportunities to learn, lead, make mistakes, try again, continue my education, and contribute to work that reaches thousands of people every day. Different roles. Different teams. Different chapters. But one constant: the amazing people. I’m grateful for the leaders who took a chance on me, the mentors who challenged me, the teammates who became friends, and the restaurant teams who continue to teach and inspire me. Chipotle has given me opportunities to grow in ways I never imagined when I started 11 years ago. I’m proud of where we’ve been, grateful to have played a small part in the journey, and genuinely excited about what’s ahead for this amazing brand. 11 years later, I’m still learning, still growing, and still excited for what's next. Here’s to our next chapter at Chipotle. 🙌 🌯 #Chipotle #WorkAnniversary #Leadership #Growth #RestaurantOperations #WorkforceManagement
Experience & Education
Licenses & Certifications
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ITIL Foundation
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Lean Six Sigma Green Belt
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Volunteer Experience
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