“I’ve had the pleasure of working alongside Chuck at JPMorgan Chase for the past two years within the Business Transformation organization supporting Global Banking. Chuck is a strategic leader who plays a critical role in shaping our Client Segmentation and Merchant Services strategies, helping design operating models that drive efficiency, profitability, and long-term growth. He brings exceptional process improvement expertise, consistently identifying opportunities to optimize workflows, align stakeholders, and deliver measurable results. Chuck is highly reliable, disciplined, and solutions-oriented, with a natural ability to navigate complex challenges while keeping teams focused on execution. Beyond his technical strengths, Chuck is a collaborative and trusted partner who leads with professionalism and integrity. Any organization would be fortunate to have him — he makes a meaningful impact wherever he goes.”
About
Over the past decade at…
Experience & Education
Licenses & Certifications
-
Financial Statements, SEC Filings and Ratio Analysis
University of Illinois at Urbana-Champaign
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Inferential and Predictive Statistics for Business
University of Illinois at Urbana-Champaign
Volunteer Experience
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Chicago Regional Team
Customer Experience Professionals Association (CXPA)
- Present 9 years 9 months
Science and Technology
Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.
The CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience. -
Girl's Basketball Coach
St Walter Catholic Grade School
- 3 years
Children
Honors & Awards
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VBG Transformation Contributor Award
Verizon
Shubho Ghosh and John Townsend
<inside.verizon@verizon.com>
Mon, Jul 11, 2022 at 8:35 AM
Reply-To: Shubho Ghosh and John Townsend <behind.the.business@verizon.com>
To: charles.hart@verizon.com
Dear Charles,
VBG Business Transformation is off to a strong start through the first half of the year and on track todeliver over $2.9B ‘22 EBITDA this year. Your recent contributions toward enhancing, collaborating andmoving Business Transformation initiatives forward have…Shubho Ghosh and John Townsend
<inside.verizon@verizon.com>
Mon, Jul 11, 2022 at 8:35 AM
Reply-To: Shubho Ghosh and John Townsend <behind.the.business@verizon.com>
To: charles.hart@verizon.com
Dear Charles,
VBG Business Transformation is off to a strong start through the first half of the year and on track todeliver over $2.9B ‘22 EBITDA this year. Your recent contributions toward enhancing, collaborating andmoving Business Transformation initiatives forward have contributed to our success and earned you theQ2 2022 VBG Transformation Contributor Award!
Thank you, and congratulations on this accomplishment! Continue to strive for more ways we can win for today while we build for tomorrow. The “Contributor 2022 VBG Transformation” badge will be added to your VZWeb profile, identifying you as a leader and catalyst for change.
Congratulations,
CC: Allyson Norfleet
Ray Wierzbicki
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