Greater Chicago Area
6K followers 500+ connections

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About

I build the systems that make transformation stick.

Over the past decade at…

Experience & Education

  • KeHE Distributors

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Licenses & Certifications

Volunteer Experience

  • Chicago Regional Team

    Customer Experience Professionals Association (CXPA)

    - Present 9 years 9 months

    Science and Technology

    Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.

    The CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience.

  • Girl's Basketball Coach

    St Walter Catholic Grade School

    - 3 years

    Children

Honors & Awards

  • VBG Transformation Contributor Award

    Verizon

    Shubho Ghosh and John Townsend
    <inside.verizon@verizon.com>
    Mon, Jul 11, 2022 at 8:35 AM
    Reply-To: Shubho Ghosh and John Townsend <behind.the.business@verizon.com>
    To: charles.hart@verizon.com
    Dear Charles,
    VBG Business Transformation is off to a strong start through the first half of the year and on track todeliver over $2.9B ‘22 EBITDA this year. Your recent contributions toward enhancing, collaborating andmoving Business Transformation initiatives forward have…

    Shubho Ghosh and John Townsend
    <inside.verizon@verizon.com>
    Mon, Jul 11, 2022 at 8:35 AM
    Reply-To: Shubho Ghosh and John Townsend <behind.the.business@verizon.com>
    To: charles.hart@verizon.com
    Dear Charles,
    VBG Business Transformation is off to a strong start through the first half of the year and on track todeliver over $2.9B ‘22 EBITDA this year. Your recent contributions toward enhancing, collaborating andmoving Business Transformation initiatives forward have contributed to our success and earned you theQ2 2022 VBG Transformation Contributor Award!
    Thank you, and congratulations on this accomplishment! Continue to strive for more ways we can win for today while we build for tomorrow. The “Contributor 2022 VBG Transformation” badge will be added to your VZWeb profile, identifying you as a leader and catalyst for change.
    Congratulations,
    CC: Allyson Norfleet
    Ray Wierzbicki

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