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Articles by Charles
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Hard Learned Digital Ordering Lessons
Hard Learned Digital Ordering Lessons
This weekend, Panera reminded me that some Order Management Systems still haven’t learned the lessons of the past…
50
1 Comment -
Fulfillment Re-Imagined - Part 2Sep 3, 2024
Fulfillment Re-Imagined - Part 2
Previously in the Future of Retail series, we looked at the common business models that define supply chain and…
42
4 Comments -
Fulfillment Re-Imagined - Part 1Jul 16, 2024
Fulfillment Re-Imagined - Part 1
Previously in the Future of Retail series, we looked at the precursors for retail automation. We looked at the…
33
1 Comment -
Rise of Autonomous ShoppingJun 28, 2024
Rise of Autonomous Shopping
Previously in the Future of Retail series, we set the stage for retail automation. In this installment we will look at…
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2 Comments -
Retail Model EvolutionJun 14, 2024
Retail Model Evolution
In our previous Future of Retail installments, we explored the design and mechanics of ecommerce today. We will now…
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5 Comments -
Retail Technology ModelsJun 6, 2024
Retail Technology Models
Previously, we reviewed e-commerce business requirements retailers apply. Here we’ll explore existing retail tech…
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8 Comments -
Quiet Platforms Has Launched a New Fulfillment Facility in AtlantaJul 20, 2022
Quiet Platforms Has Launched a New Fulfillment Facility in Atlanta
We’re pleased to share that Quiet Platforms expanded its fulfillment capabilities and edge presence in June with the…
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9 Comments -
Retail Fabric RedefinedOct 20, 2015
Retail Fabric Redefined
Customer expectations are continuing to evolve. With the rapid proliferation of new retailers and corresponding…
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7 Comments -
Instant RetailMay 27, 2015
Instant Retail
There’s a retail war happening right under every consumer’s nose. The omnichannel battle to win customers began with…
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5 Comments -
Word AssassinsMay 17, 2015
Word Assassins
Words Companies Say But Seldom Do Good words have an inherent power. They can be used to redefine a company's culture…
12
2 Comments
Activity
15K followers
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Charles Griffith shared this𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀, when executed well, are like a symphony. Every player knows their role, performs it at precisely the right moment, and follows a 𝗰𝗮𝗿𝗲𝗳𝘂𝗹𝗹𝘆 𝗼𝗿𝗰𝗵𝗲𝘀𝘁𝗿𝗮𝘁𝗲𝗱 𝗽𝗹𝗮𝗻. Success depends not only on individual execution, but on flawless coordination across dozens of disciplines. That's why truly 𝗲𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝗿𝗲 so 𝗿𝗮𝗿𝗲. In today's episode of 𝗘𝗺𝗲𝗿𝗮𝗹𝗱 𝗙𝗮𝗶𝗹, the most significant operational challenge yet begins: 𝗽𝗹𝗮𝗰𝗶𝗻𝗴 𝘁𝗵𝗲 𝘀𝗵𝗶𝗽𝗽𝗶𝗻𝗴 𝗰𝗼𝗻𝘁𝗮𝗶𝗻𝗲𝗿𝘀. The result is anything but a symphony. Instead, it's a 𝗰𝗮𝗰𝗼𝗽𝗵𝗼𝗻𝘆 𝗼𝗳 𝗳𝗮𝗶𝗹𝘂𝗿𝗲𝘀. The only question is whether we can survive this critical milestone and keep the project moving forward. https://lnkd.in/gfcRnq9m #innovation #operations #leadership
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Charles Griffith shared thisWhat's it take to support a 𝗳𝗶𝘃𝗲 𝘀𝗵𝗶𝗽𝗽𝗶𝗻𝗴 𝗰𝗼𝗻𝘁𝗮𝗶𝗻𝗲𝗿 𝗵𝗼𝗺𝗲? Massive crane trucks. Skilled contractors. A whole lot of concrete. In the latest episode of 𝗘𝗺𝗲𝗿𝗮𝗹𝗱 𝗙𝗮𝗶𝗹, the focus shifts to one of the most critical phases of any build: the foundation. Watch as we tackle the 𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴, 𝗹𝗼𝗴𝗶𝘀𝘁𝗶𝗰𝘀, and inevitable 𝘀𝗲𝘁𝗯𝗮𝗰𝗸𝘀 involved in creating a foundation capable of supporting a modern shipping container home. If you're fascinated by ambitious construction projects—or you're planning to build a home yourself—𝗹𝗲𝗮𝗿𝗻 𝗳𝗿𝗼𝗺 𝗳𝗮𝗶𝗹𝘂𝗿𝗲𝘀 - mine. https://lnkd.in/g3-kHksR ##innovation #construction #housing #inspiration
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Charles Griffith shared thisOne of the things I loved about early 𝗔𝗺𝗮𝘇𝗼𝗻 was the mindset: don't be afraid to 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲 𝗰𝗼𝗻𝘃𝗲𝗻𝘁𝗶𝗼𝗻𝗮𝗹 𝘄𝗶𝘀𝗱𝗼𝗺. You were encouraged to attack problems from a fresh perspective, even if it meant breaking with established thinking. That approach helped 𝗿𝗲𝘀𝗵𝗮𝗽𝗲 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 ranging from retail and transportation to cloud infrastructure. What I learned while 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗮 𝘀𝗵𝗶𝗽𝗽𝗶𝗻𝗴 𝗰𝗼𝗻𝘁𝗮𝗶𝗻𝗲𝗿 𝗵𝗼𝗺𝗲 is that 𝘁𝗵𝗶𝘀 𝗺𝗶𝗻𝗱𝘀𝗲𝘁 𝗱𝗼𝗲𝘀𝗻'𝘁 𝘁𝗿𝗮𝗻𝘀𝗹𝗮𝘁𝗲 everywhere—especially when you don't have the power of a company like Amazon behind you. 𝗖𝗼𝗻𝘀𝘁𝗿𝘂𝗰𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗴𝗼𝘃𝗲𝗿𝗻𝗺𝗲𝗻𝘁 𝗿𝗲𝗺𝗮𝗶𝗻 industries where tradition often outweighs innovation. Contractors, inspectors, and vendors tend to follow established processes, move at their own pace, and rarely operate with the level of customer focus many of us have come to expect. In the latest episode of 𝗘𝗺𝗲𝗿𝗮𝗹𝗱 𝗙𝗮𝗶𝗹, that 𝗿𝗲𝗮𝗹𝗶𝘁𝘆 𝗰𝗮𝘁𝗰𝗵𝗲𝘀 𝘂𝗽 with us. A series of major setbacks begins, culminating in the project's first true near-extinction event. Sometimes the biggest obstacle isn't the engineering—it's the system itself. https://lnkd.in/gRBnCZjv
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Charles Griffith shared thisEver thought about building a 𝗰𝘂𝘀𝘁𝗼𝗺 𝗵𝗼𝗺𝗲—or even a 𝘀𝗵𝗶𝗽𝗽𝗶𝗻𝗴 𝗰𝗼𝗻𝘁𝗮𝗶𝗻𝗲𝗿 𝗵𝗼𝗺𝗲? I've done it, and let me tell you why you probably 𝘀𝗵𝗼𝘂𝗹𝗱𝗻'𝘁. Better yet, let me 𝘀𝗵𝗼𝘄 𝘆𝗼𝘂. This series follows the 𝗷𝗼𝘂𝗿𝗻𝗲𝘆 from site selection and permitting to land clearing thru construction. Along the way are plenty of costly mistakes, unexpected setbacks, and hard-earned lessons—so you can learn from our 𝗳𝗮𝗶𝗹𝘂𝗿𝗲𝘀 instead of repeating them. And if you haven't watched any yet... just 20 minutes to get through the first three... https://lnkd.in/gKJHRcGx #innovation #construction #housing #inspiration
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Charles Griffith shared thisAfter completing our 𝘀𝗵𝗶𝗽𝗽𝗶𝗻𝗴 𝗰𝗼𝗻𝘁𝗮𝗶𝗻𝗲𝗿 𝗵𝗼𝗺𝗲, I created this series to show what it really takes to build a 𝘥𝘳𝘦𝘢𝘮 home. The first episode covered the 𝘄𝗵𝗮𝘁 and the 𝘄𝗵𝘆. This episode dives into the 𝗵𝗼𝘄—or, in our case, how not to… If you like these types of series or are thinking about building any type of house, this is for you. Also thanks to my friend, Chad Goelzer (former 𝗔𝗺𝗮𝘇𝗼𝗻 𝗙𝗕𝗔 leader turned real estate expert) and his wife for playing a key role in actualizing my imagination. https://lnkd.in/gKGjM2ED #innovation #construction #housing #inspiration
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Charles Griffith shared thisAfter 𝗳𝗶𝘃𝗲 𝘆𝗲𝗮𝗿𝘀, I've finally finished building my shipping container home and garage. Eight containers, countless hours of work, and pints of blood, sweat, and too many tears resulted in something truly unique. At Amazon, major failures were followed by a 𝗖𝗼𝗿𝗿𝗲𝗰𝘁𝗶𝗼𝗻 𝗼𝗳 𝗘𝗿𝗿𝗼𝗿 (COE)—a candid look at what went wrong, why it happened, and how to prevent it from happening again. Although my project is complete, the journey was a seemingly endless series of mistakes, setbacks, and hard-earned lessons. So, in the spirit of a proper 𝗖𝗢𝗘, I've turned the entire experience into a YouTube series—not a "how-to," but a "what not to do." If you're thinking about building with shipping containers, curious about the journey, or just enjoy watching someone learn the hard way, please check it out the first episode which 𝗽𝗿𝗲𝗺𝗶𝗲𝗿𝗲𝘀 𝘁𝗼𝗺𝗼𝗿𝗿𝗼𝘄. https://lnkd.in/ghPY66xs #innovation #sustainability
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Charles Griffith shared thisHow much better can retail get? 𝐀𝐦𝐚𝐳𝐨𝐧 customers frequently ask me just that. The truth is, things are going to change completely very quickly. The entire ecosystem—𝐩𝐫𝐨𝐜𝐮𝐫𝐞𝐦𝐞𝐧𝐭, 𝐭𝐫𝐚𝐧𝐬𝐩𝐨𝐫𝐭𝐚𝐭𝐢𝐨𝐧, 𝐟𝐮𝐥𝐟𝐢𝐥𝐥𝐦𝐞𝐧𝐭, along with the consumer-focused side—is rapidly evolving. In this episode of 𝐅𝐔𝐓𝐔𝐑𝐄 𝐎𝐅 𝐓𝐇𝐄 𝐅𝐔𝐓𝐔𝐑𝐄 | 𝐏𝐎𝐃𝐂𝐀𝐒𝐓, the focus is on how 𝐚𝐠𝐞𝐧𝐭𝐢𝐜 𝐀𝐈 will actualize the next Retail Revolution. https://lnkd.in/g_kh6Qpv #retail #ai #future #fulfillment
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Charles Griffith shared thisFor those that believe the retail digital revolution is over and Amazon won, get ready for part two (already under development). https://lnkd.in/gKSFTc7kCharles Griffith shared thisAuto buying sounds dystopian. But Charles Griffith says it will start simple, like Subscribe and Save, and evolve into AI agents that shop for you year round, finding the right products at the right time, even from marketplaces you have never heard of. 🤯 Watch the full episode: https://lnkd.in/dPwRXxF7 🚀
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Charles Griffith shared thisIt’s rare for anyone’s 𝗲𝗮𝗿𝗹𝘆 𝗰𝗮𝗿𝗲𝗲𝗿 work to be remembered — let alone scrutinized. Somehow, I was fortunate enough to experience both. Most people have no idea that the first part of my career was spent working in 𝘃𝗶𝗱𝗲𝗼 𝗴𝗮𝗺𝗲𝘀. And when they do find out, the questions usually come wrapped in the assumption that it was some glamorous, Hollywood-style experience. In this blog post with 𝗖𝗵𝗲𝘁 𝗕𝗼𝗹𝗶𝗻𝗴𝗯𝗿𝗼𝗸𝗲 for 𝗖𝗥𝗣𝗚𝗔𝗱𝗱𝗶𝗰𝘁, I tried to tell the story honestly — without the filters, revisionism, or nostalgic mythology that so often reshape the past. Hopefully others enjoy the chance to step back in time with me. If nothing more, this story illustrates that 𝘆𝗼𝘂 𝗰𝗮𝗻 𝘀𝘂𝗰𝗰𝗲𝗲𝗱 𝗱𝗲𝘀𝗽𝗶𝘁𝗲 𝗳𝗮𝗶𝗹𝘂𝗿𝗲(s)... which I like to think is a good encapsulation of my career. https://lnkd.in/gPtTyjqs #videogames #gamedevelopment
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Charles Griffith liked thisCharles Griffith liked thisThis week I got to see two really amazing things. First, I visited Normal Computing booth at DAC, where I learnt Antonio Martinez just had a his first child 🎊 . His own team (not naming names 😉) confirmed that Antonio Martinez is the “nicest founder” in the company. Then I learnt today that Guillaume Verdon and Trevor McCourt, founders of Extropic , won a $75M contract with the CHIPS for America What do these three people have in common ? 1) They were interns from UWaterloo at Google Research 2) They were key contributors to Tensorflow Quantum which Masoud Mohseni and I had championed 3) They are genuinely good character entrepreneurs and technologists that I enjoyed working with
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Charles Griffith liked thisYou don't want to miss this!!!Charles Griffith liked thisFrom peak season planning to AI in procurement, supply chain leaders have a lot to think about heading into the second half of the year. In this episode of The Buzz, powered by Zebra Technologies, Scott Luton and Kimberly Reuter share the latest industry insights and sit down with Todd Heimes of Amazon Business to discuss how AI and automation are changing procurement. 🎧 now: https://hubs.ly/Q04pbBPf0 #SupplyChain #Procurement #AI #Logistics #ZebraTechnologies
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Charles Griffith liked thisCharles Griffith liked thisGrateful for the opportunity to meet with Hon'ble Shri Piyush Goyal Ji, Minister of Commerce & Industry, Hon'ble Shri Kinjarapu Rammohan Naidu Ji, Minister of Civil Aviation, and senior officers from the Government of India. We had a meaningful discussion on manufacturing, exports, and how our supply chain expertise can help strengthen the India–North America economic corridor in support of India's ambitious US$2 trillion export goal. Helping businesses in North America and India expand using this corridor. 🇮🇳 🇺🇸 🇨🇦 #IndiaUSTrade #SupplyChain #Manufacturing #Exports Piyush Goyal Ram Mohan Naidu Kinjarapu Ashish ChadhaRomi Malhotra
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Charles Griffith liked thisCharles Griffith liked thisWhen I stepped away from my Amazon job last year, I didn't make any announcements about "What's next." Mostly because I wanted to decompress first and figure that out later. To be honest, this was the kind of freedom I had been working toward for years. When I finally decided I was ready to take the leap, I was both excited and nervous to walk away without a plan for what came next. People kept asking me: What next? Are you running away from something or walking toward something? And my answer was simple: Neither. I was just trying to get my time back in my own control, and decide later how I wanted to use it. (Yes, financial freedom and I'm grateful for it.) Having complete control over my time was something I had never experienced before. Uncharted waters, for sure. Given the uncertain times we're all navigating, I was also nervous about not having a clear Plan B. What if I wanted to or needed to get back into a job? Would I even be able to? That thought was always on the back of my mind. The last two months were the first time I truly experienced what that freedom of time actually meant. And it taught me a lesson I didn't know I needed to learn: Ironically, when I finally had the freedom, I was uncomfortable. I didn't know what to do with it. My mind was falling back to old patterns. Actually enjoying freedom takes a completely different mindset than earning it does. I recently wrote about this journey -> https://lnkd.in/gUv-shCXThe Freedom I Worked For (And Didn't Know How to Enjoy)The Freedom I Worked For (And Didn't Know How to Enjoy)
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Charles Griffith liked thisCharles Griffith liked thisDuring my visit to the Whitehouse Summit on American Quantum Innovation Summit, I got an unexpected shoutout from Paul Dabbar on an Advance Market Commitment (AMC) article I published with Jake Taylor. (Paul called it the Ho-Taylor thesis 😀 ). I wrote this document while I was at Google, with input from Celia Merzbacher and Joseph S. Broz, Ph.D. from the QED-C®. The article acted to inform the future quantum policies, and was included in the latest Quantum Executive Order. Let's make it happen ! Article: https://lnkd.in/eyZNrR2u Executive Order: https://lnkd.in/ebrA8ZaS
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Patents
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Classification of items with manual confirmation
Issued US 8,572,013
See patentAutomated classification system used to identify and classify products. The patent covers the entire roundtrip including manual validation/feedback and scoring.
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Courier Management
Issued US 8,473,326
Design for a mobile device used by a courier while making e-commerce parcel deliveries.
Other inventorsSee patent -
System and method for scheduled delivery of shipments with multiple shipment carriers
Issued US 8,429,019
Encompasses the scheduled delivery solution Amazon offers for slotted deliveries through multiple carriers.
Other inventorsSee patent
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TiE Seattle
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