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I come from a 300-year family tradition of doctors. I became one too, then took a…
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Oliver Kharraz, MD shared thisI trained as a doctor before starting Zocdoc. One thing doctors don’t train for: figuring out how to be bookable everywhere. But patients now look for doctors across a growing number of front doors to care including search engines, insurance directories, review sites, AI platforms, Zocdoc, and more. And we’ve seen that if doctors aren’t bookable where patients are looking, they’ll give up and move on. Providers shouldn’t have to keep up with every new place patients search. So today, we’re changing that. Now, providers can connect once to become bookable not just on Zocdoc.com but across our growing partner network of places patients search for care. As that network grows, so does providers' reach. More paths to providers mean more searches that end in scheduled care. This is a true win-win for patients and the provider organizations who serve them. Join us to be bookable everywhere patients search: https://lnkd.in/e6qMVB5J
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Oliver Kharraz, MD shared thisOver the last 15 years, no one has pushed my thinking or raised my ambition more than Vinod Khosla. It was time for Zocdoc’s leadership team to benefit from the same. Last week, Vinod joined our Leadership Offsite in NYC as we kicked off 2027 planning. His message to us was simple: Zocdoc is in a unique position, and our biggest risk in this next chapter is not being bold enough. A few takeaways from Vinod that stuck with our team: • Keep asking: “Why not?” • It is better to try and fail than fail to try. • If you think you cannot, you cannot. • Do not aim to make something 20% better. Aim for 10x. It forces you into an entirely different solution space. The impact of his talk was immediate. By the next session, teams were questioning assumptions and raising their ambition for what we could build. Patients deserve more than incremental progress. Heading into next year, we’re setting our sights higher on what we can do for them — and for everyone who serves them.
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Oliver Kharraz, MD shared thisWhenever a company announces it will “disrupt healthcare,” I start a mental clock. How long until they discover healthcare is not disrupt-able? Some of the biggest companies and boldest upstarts have tried and failed. With AI ushering in the next cycle, healthcare is once again about to be disrupted. Revolutionized. Fixed. But I have seen this movie before. Disruptors fail to make lasting change because they approach healthcare as a greenfield. But it is not; it is the brownest of fields. You can build the world’s fastest train. But if its wheels do not fit the existing tracks, it will not get far. After 30 years in health tech, I have more conviction than ever that healthcare cannot be disrupted from the outside in. It must be fixed from the inside out. More in my latest for Fortune: https://lnkd.in/ghr4rMFq
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Oliver Kharraz, MD shared thisThis week we announced that Zocdoc is opening its infrastructure beyond our own marketplace with the launch of the Care Access Network. Today, Care Access Network partners include Amazon Health AI, Gemini with Google for Health, Yelp, Healthgrades, Blue Shield of California, WellHive, and leading search engines, with many more to be announced in the weeks and months ahead. The reason for this is simple: patients are looking in more places for care, but it is still too difficult for them to access care when they are ready. Google’s GenAI Consumer Health Product Lead, Arlene Chung MD, MHA, MMCi, FAMIA put it well: “We’re trying to make this all available easily and also for free to any user that would want it, where they already are coming.” Thank you Anastassia Gliadkovskaya and Fierce Healthcare for sharing what we are building, and what this means for patients and partners: https://lnkd.in/eixbPmXj
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Oliver Kharraz, MD shared thisToday marks the next chapter for Zocdoc. We are officially opening up the infrastructure underlying our marketplace to power access to care everywhere patients search. When we started Zocdoc 19 years ago, I thought our job was to build the front door to healthcare. I was wrong. There is no single front door to care. Patients look for doctors everywhere: on Zocdoc, through their insurance directory, on search engines and review sites, increasingly through AI, and more. There are many front doors, and they all belong to the patient. For nearly two decades, we’ve worked to connect patients to great care on Zocdoc. Now, we’re making sure every front door to care opens, wherever and whenever patients knock. We invite everyone in the healthcare ecosystem — from payors to AI platforms to search engines — to enable access to care for their users, directly on their properties. Join us here: https://lnkd.in/evfh6zPm
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Oliver Kharraz, MD shared thisGetting a doctor’s appointment is hard enough. Finding a doctor who actually gets you shouldn’t be harder. This is the idea behind Zocdoc's new campaign, “Ready to Be Seen?” Because patients don’t just want to get seen. They want to feel seen. By a doctor who takes their insurance, who listens and makes them feel understood. Healthcare asks patients to compromise far too often. We’re working to change that.
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Oliver Kharraz, MD shared thisWe’ve come far with AI adoption at Zocdoc, but how we use it is as important. We have policies for safe, responsible use. Now, it’s time for cultural guardrails. One of Zocdoc's greatest assets is our “Together, not Alone” culture. When something is hard, broken or important, Zocdoc’rs rally together and figure it out. It got us through the greatest challenges in our past. It will get us through challenges yet to come. But as AI changes how we work, we have to be deliberate about protecting that asset. So we have introduced “Together, not AI-lone” cultural guardrails for using AI while preserving what makes Zocdoc, Zocdoc. In sum: - Don’t ship your slop. Protect trust. - Don’t automate your relationships. Protect connection. - Don’t outsource your ingenuity. Protect your most distinctive value. You can read our full cultural guardrails below. And thanks to Molly Graham, Amy Gallo, Kyle Chayka, Dwarkesh Podcast whose work and writing contributed to our thinking.
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Oliver Kharraz, MD posted thisFollowing the employee-focused tender offer this May, we’re launching another one today for eligible Zocdoc alumni. During the previous tender, we heard from former Zocdoc’rs who were also interested in company-facilitated liquidity opportunities. So we decided to create one for many of the people who helped build our company along the way. For this tender offer, eligible participants will have the opportunity to sell their shares directly back to Zocdoc at the same purchase price as the May tender offer. All eligible alumni have been directly notified with details about this offer and how to participate, if they so choose. I’m grateful to the many people who have contributed to Zocdoc over the years. While we can’t predict when or if future opportunities may arise, I’m glad we can provide this one to give many past Zocdoc’rs the chance to share in the value they helped create.
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Oliver Kharraz, MD shared thisZocdoc and Google Gemini have partnered to bring real-time appointment booking to Gemini app users across the US. AI has become a starting point for patients seeking health information. But information alone does not get you care. By connecting the Gemini app to Zocdoc's healthcare access infrastructure — across our network of more than 200,000 providers, 200+ specialties, 10,000+ insurance plans — this partnership gives users a direct path to booking care. Proud to partner with Gemini as the next step in our journey to power access to care everywhere. More to come.
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Oliver Kharraz, MD reacted on thisOliver Kharraz, MD reacted on thisLast week was amazing! While I was on the ground in DC at Civitas 2026, we officially launched Commons Healthcare. I’ve been having the absolute best time surfing the waves of support that friends across healthcare, comms, and journalism have been sending our way. 🏄🤙 This week I’m editing episode 1 alongside journalist Britta Lokting, whose work has appeared in The New York Times, Rolling Stone, and VICE, etc. What a privilege to work with her on this episode, which would be worthy of publication in any of those outlets. Civitas, for its part, was super refreshing: 1. AI was not the headline, but a subplot 2. Sales pitches were very chill 3. Most seemed to care deeply about doing what’s right vs what’s expedient 4. Org leaders appeared more interested in supporting each other than competing Special thanks to Todd Rogow, CHCIO for taking me under his wing, introducing me to so many wonderful people, and having the courage, knowledge, and vision to be the rising tide that lifts so many boats in the world of HIEs. On to another amazing week. Pic: Me at DC’s Union Station (one of my top 3 GOAT train stations), after realizing I was so immersed in Civitas I forgot to snag a single photo.
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Oliver Kharraz, MD liked thisOliver Kharraz, MD liked thisApparently we’re doing this again (!!). I’m hiring another Senior Manager of Venture Ops at Zocdoc. This one feels especially exciting because, if you’ve been following along, there has been… a lot going on around here lately. Big launches, big news, and a lot of new things being built. Venture Ops gets to be right in the middle of it : taking big, sometimes messy ideas and figuring out how to actually make them work. We’re looking for someone who loves ambiguity, moves fast, can build from 0→1, and is equally happy thinking strategically and getting very into the weeds to make something happen. Also: I hired an incredible person onto this team about 9 months ago (shoutout Lindsay Salasin Bernick 🫶🏻) and the fact that we get to build this team even bigger is very exciting!!! So, once again, I am asking LinkedIn to do its thing. If you or someone you know might be a fit, DM me / tag them / send them my way.
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Oliver Kharraz, MD liked thisOliver Kharraz, MD liked thisZocdoc Founder and CEO Oliver Kharraz, MD sat down with Nasdaq to discuss the missing infrastructure layer in healthcare and how the company aims to serve as the connective tissue between consumers and healthcare professionals.
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Oliver Kharraz, MD liked thisOliver Kharraz, MD liked thisTIME just named us one of the World’s Top HealthTech companies for 2026. (We agree!) Being recognized as a top digital health company when we're nearly two decades in might sound counterintuitive. But to us, it’s proof that endurance matters. As our CEO Oliver Kharraz, MD recently wrote, real progress in healthcare isn't about trying to disrupt the system from the outside in. It’s about doing the unglamorous, steady work of connecting what exists from the inside out. (Read his latest op-ed about what it takes: https://lnkd.in/ghr4rMFq) By building America’s healthcare access infrastructure, we are powering booking everywhere patients search, so no matter where someone looks for care, the door is open. Thank you to our incredible team and the partners and providers working with us every day to make healthcare better for everyone. https://lnkd.in/gMr_6s_V
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