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Hannah Wei shared thisMy team has been working hard and making big moves — check out how we're reimagining maintenance excellence with AI and ML!Hannah Wei shared thisImagine a world where work orders generate themselves, failures are prevented before they happen, and admin tasks disappear. That’s UpKeep Intelligence. 🤖 We’re building the future of AI-driven asset operations and will transform maintenance from reactive to autonomous & outcome-driven. 🚀 Be among the first to explore what’s next. Preview innovations & sign up for early access today: https://lnkd.in/g4MDxSnnRedefine Maintenance & Reliability with UpKeep IntelligenceRedefine Maintenance & Reliability with UpKeep Intelligence
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Hannah Wei shared thisDecided that my first post was going to be about ProfitWell— the company has been an amazing advocate to me, and I'm having a blast building new products with them every day. This summer, our Product team is rolling out a ton of new features. There have been integrations, SMS dunning, and retention optimization tools, with our latest being a Segmentation feature that allows you to break down your data by virtually anything. This is 100% free too, which is pretty nuts. Figure out which sales rep has the highest close rate & LTV, which marketing channel has the highest MRR, and how your NPS impacts net churn. Check out more:
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Hannah Wei reacted on thisHannah Wei reacted on thisToday UpKeep announced a new growth investment from Accel-KKR. It also happens to be 10 years since I started the company which is hard for me to believe. In 2016 I was a process engineer trying to sell mobile software to maintenance technicians out of my mom's garage. The category we now call “asset operations” didn't exist yet. Most of the investors I pitched passed. Most of the customers I cold-emailed never replied. A few people said yes anyway. Brad Ritti at Universal Studios put a budget behind a one-person company. Advait Shinde wrote the first check before the pitch made much sense. The first 10 employees joined with no real reason to. The Y Combinator partners took a chance on me in 2016 while I was still figuring out how to charge for the product. The early checks from Kevin Spain at Emergence Capital, AJ Malhotra at Insight Partners, Battery Ventures, Mucker Capital, and FundersClub came in when we were still a handful of people in a small office. Ten years later, more than 500,000 people across 60 countries rely on UpKeep every single day, including teams at Unilever, Siemens, DHL, and McDonald's. I chose Accel-KKR because they understand the scale of what we are building. We have spent the last decade helping maintenance and operations teams modernize how they work, and we believe the next decade will be defined by AI-native asset operations. This investment gives us more resources to move faster on our vision, accelerate our roadmap, and deliver more value to customers without changing who we are or how we operate. The part I'm most excited about is what's next. We're putting AI agents next to the deskless workforce, the people who keep the physical world running. That's the bet behind Supernova, and most of the new capital is going there. Thank you to everyone who got us here. Looking forward to the next 10!
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Hannah Wei reacted on thisHannah Wei reacted on thisStripe Sessions is next week and I'll be presenting during our platform product roadmap. Here's a peek into what you can look forward to next week: - AI-friendly docs and sandboxes to help you build with tools like Vercel and Replit - A completely redesigned account architecture that lets you launch new products faster and creates more seamless experiences for your users - Treasury for platforms to help your users earn, store, manage, and spend money without leaving your platform (easier than ever to integrate) I'll be sharing these updates and more live on stage. See you there!
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Hannah Wei reacted on thisHannah Wei reacted on thisToday, I'm excited to share that Avoca has raised over $125M across Seed to Series B at a $1B valuation, backed by Kleiner Perkins, Meritech, General Catalyst, Amplify, and other top Silicon Valley investors to build AI agents for the services economy. See our comments for the Fortune exclusive and our blog post. Having grown up answering phone calls as my part-time job in Michigan, it was very clear to me that AI was going to have an outsized impact on the services world. That experience led me to founding Avoca with my brilliant cofounder, Tyson Chen with one mission: build AI for the trillion-dollar services industry. The services economy never got its generation-defining software company. There was no Salesforce, no Github, no Databricks. And for good reason. Traditional software never provided enough value for a 30-person HVAC business that depends on a call center, a marketing agency, a team of great techs. The economics just didn't work. AI changes the math. For the first time, every contractor in America can have a concierge-grade revenue operation: every call answered, every customer followed up with, every marketing dollar tracked from ad click to dispatched job. We believe the most value will accrue at the application layer, where the real work happens. While frontier labs have cracked into the app layer for data-heavy use cases like coding, the battle for complex, workflow-driven industries has yet to be won. This is the first chapter of a generational company. The reason we are winning is because we have the best product and a world-class team which includes multiple former YC founders and engineers from MIT, Stanford, Google, Meta, and many other top institutions. If this resonates, come build with us. We're hiring across all roles. I’m deeply grateful to our customers for betting on us, and to our investors and partners for backing the vision from day one. Thank you to our investors for your support: Leigh Marie Braswell from Kleiner Perkins Vedant Suri and Hemant Taneja from General Catalyst Alex C. from Meritech Capital Dalton Caldwell and Diana Hu from Y Combinator Mike Dauber and Grace Ge from Amplify Partners Jishnu B. and Arjun Gandhi from Nexus Venture Partners Jack Altman from Alt Capital Gregory R. from BoxGroup And many other investors/friends including: Krishna (REMUS Capital), Ansaf (Latitude Capital), Nakul (Audacious Ventures), Ian and Andy(TCP), Cem and Burak (Formus Capital), Todd Breeden (Jefferies), Manraj (Vicus Ventures), Charley and friends (Pathlight Ventures), and helpful friends such as Sudhanshu Mishra
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Hannah Wei reacted on thisHannah Wei reacted on thisFour years ago, I embarked on a mission with my best friend Apurva Shrivastava to bring intelligent, empathetic, and reliable AI agents to every service-based business across America. This was a deeply personal mission for both of us having grown up in immigrant households answering the phones for our moms’ small businesses in Pennsylvania and Michigan. Today, I’m thrilled to announce Avoca has raised over $125M across Seed to Series B at a $1B valuation, backed by Kleiner Perkins, Meritech, General Catalyst, Amplify, and other top Silicon Valley investors to fuel that mission. From the start, our belief has been that AI will have the most impact not on the F500 companies but actually the blue collar services economy that serves as the foundation for the entire country. This funding is a testament to that belief. This is the first chapter of a generational company. Our revenue has grown over 8x YoY for the past two years and our AI is driving tremendous results for our customers having booked over $60M+ in jobs just last month. Incredibly grateful to our customers for betting on us from day 1 (shoutout to Josh and Michael from Rescue Air) even when the product wasn’t perfect, and to our investors and partners for backing the vision from day one. Leigh Marie Braswell from Kleiner Perkins Alex C. and Cathy Choi from Meritech Capital Vedant Suri and Hemant Taneja from General Catalyst Grace Ge and Mike Dauber from Amplify Partners Dalton Caldwell and Diana Hu from Y Combinator Jishnu B. and Arjun Gandhi from Nexus Venture Partners Jack Altman from Alt Capital Gregory R. from BoxGroup And many other investors/friends including: Ian Feeney and Andy Linder (TCP Venture Capital), Krishna K. Gupta (REMUS Capital), Ansaf Kareem (Latitude Capital), Nakul Mandan (Audacious Ventures), Cem Garih and Burak Karahasan (Formus Capital), Todd Breeden (Jefferies), Manraj Singh Sandhu (Vicus Ventures), Charley Ma (Pathlight Ventures) We're growing exponentially and hiring across all teams! Fortune exclusive and blog post from me and Apurva in the comments below:
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Hannah Wei reacted on thisHannah Wei reacted on thisThis week, we brought together healthcare executives from across the country for the 𝐋𝐮𝐦𝐚 𝐇𝐞𝐚𝐥𝐭𝐡 𝐞𝐂𝐥𝐢𝐧𝐢𝐜𝐚𝐥𝐖𝐨𝐫𝐤𝐬 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐒𝐞𝐬𝐬𝐢𝐨𝐧 in Atlanta. The energy was palpable. A few things we covered: The challenge is real. eCW health systems are navigating high call volume, staff attrition, fax backlogs, and no-show rates that quietly drain revenue. Technology should close those gaps. Too often, it just moves the problem around. What we shipped and what's coming. • 𝐍𝐚𝐯𝐢𝐠𝐚𝐭𝐨𝐫 is handling 100+ calls per day at eCW health systems and delivering 75% faster answer times. New: outbound calls to patients who miss appointments, with automatic reschedule and eCW writeback. • 𝐅𝐚𝐱 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦 has processed 69,500+ faxes since December 2025 at 15x faster than manual processing. New features flag clinical results, create patient records, and attach orders directly in eCW Cloud. • 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐁𝐮𝐢𝐥𝐝𝐞𝐫 is in early access now. Attendees built and activated a live cancellation-recovery workflow during the session. It combines scheduling, messaging, waitlist, intake, and Navigator voice calls into a single automated journey. The goal isn't AI for its own sake. It's fewer lost patients, fuller schedules, and staff focused on work that actually requires them. Thank you to every customer who joined us in Atlanta. The conversations in the room were more valuable than anything we demoed.
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Hannah Wei liked thisFast Company published an article I wrote about the junior design talent crisis and connecting it to the trades. The construction industry has been running formal apprenticeship programs since the National Apprenticeship Act of 1937, and informally for centuries before that. The Department of Labor’s Registered Apprenticeship Programs enrolled roughly 940,000 people nationwide in fiscal year 2024. These aren’t casual internships. They’re structured, multi-year pathways that pair inexperienced workers with seasoned professionals and build skills through graduated responsibility. The design industry can learn from that example, especially in light of AI. Because eventually, the older designers will age out. And while the role might change, these design skills will need to be a core part of whatever role emerges—product builder, design engineer, etc. This crisis doesn't go away with AI agents. It's exacerbated by it.Hannah Wei liked thisThe tech industry keeps telling itself the talent pipeline will magically refill. Our Head of Design, Roger Wong, makes a different case in Fast Company: “If you don’t hire juniors today, there are no seniors in a decade.” Drawing on lessons from construction and its long-standing apprenticeship model, Roger explains why junior roles are infrastructure, not a nice-to-have, and what design orgs can learn from the trades. Read more here 👉 https://lnkd.in/gFsRc4aD
Experience & Education
Licenses & Certifications
Publications
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Creating Better-Informed Consumers and Reducing Dark Pattern Tendencies Through Improved Terms of Service Solutions
Association of Computing Machinery
See publicationAbstract:
In Terms of Service (ToS) contracts for mobile software applications, there are widespread and increasing uses of “dark patterns” and other subtly manipulative techniques that are categorized as deceptive marketing, which violates FTC Act’s commerce rules. Our focus is on the technological factors of UI (user interface) on current contracts. We propose a remedy of industry-set and best-practice guidelines under federal supervision, which can help establish enforceable industry…Abstract:
In Terms of Service (ToS) contracts for mobile software applications, there are widespread and increasing uses of “dark patterns” and other subtly manipulative techniques that are categorized as deceptive marketing, which violates FTC Act’s commerce rules. Our focus is on the technological factors of UI (user interface) on current contracts. We propose a remedy of industry-set and best-practice guidelines under federal supervision, which can help establish enforceable industry standards without chilling innovation. The only way to support a user’s rights to privacy protection and transparency would be to create a set of guidelines and a model UI for usability and clarity that regulate UIs and potential dark patterns to ensure that a user is giving fully-informed consent through the ToS. Our solution is a set of guidelines with a model prototype UI that balances the needs of the major stakeholders: the government, the users, and the companies.
*Please Note: Conference proceeding is confirmed to be published in the near future of this year. -
SLC41A1, a Na+/Mg2+ exchanger, is down-regulated during exercise.
Biomedical Reports
See publicationAbstract:
Serum magnesium (Mg) levels are closely controlled through a variety of Mg transporters and ionic channels during physiological conditions. These levels have been shown to increase during exercise. However, the effect of Mg transporter expression during exercise remains to be determined. The purpose of this study was to examine the gene expression of SLC41A1, a Na+/Mg2+ exchanger, during exercise. In the present study, male C57BL/6JNarl mice (n=16, 8 weeks old) were subjected to 3…Abstract:
Serum magnesium (Mg) levels are closely controlled through a variety of Mg transporters and ionic channels during physiological conditions. These levels have been shown to increase during exercise. However, the effect of Mg transporter expression during exercise remains to be determined. The purpose of this study was to examine the gene expression of SLC41A1, a Na+/Mg2+ exchanger, during exercise. In the present study, male C57BL/6JNarl mice (n=16, 8 weeks old) were subjected to 3 h forced exercise on a treadmill. The mice in the control and Mg groups were injected with saline and Mg (MgSO4, 90 mg/kg, intraperitoneal), respectively. Blood samples were obtained at three time points: prior to, following and 24 h after exercise. The gene expression levels of SLC41A1 were significantly downregulated to 23.6±4.6 and 12.6±10.2% following exercise in the control and Mg groups, respectively. The expression levels returned to the basal levels 24 h after exercise in the two groups and there was no significant difference found between the two groups. The downregulated role of SLC41A1 expression and its interaction with the Mg status in exercise requires further investigation.
Courses
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Advertising Psychology
PSYC 338
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Biological Psychology
PSYC 219
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Communicating with Data
15.276
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Computer Architecture (with Lab)
CS 240
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Cultures of East Asia
21G.047
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Foundations of Internet Policy
MIT 6.805/STS085
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Managerial Psychology
15.310
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Operating Systems
CS341
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Research Psychology
310R
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Social Influence
PSYC 338
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Social Psychology
PSYC 210
Honors & Awards
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First Place in Microsoft/ACM Student Research Competition
Microsoft and Association of Computing Machinery SIGDOC
Sponsored by MIT Computer Science and Artificial Intelligence Laboratory (CSAIL) and Microsoft, I presented with my MIT co-researcher Jenny Yao in Halifax on a research study we decided to pursue, with the support of Dr. Danny Weitzner and Dr. Hal Abelson. We were encouraged to build upon our initial research done in 6.805 to make it a full-blown study. Conference proceeding listed. More details at-
https://sigdoc.acm.org/conference/2017/src/ -
Exemplary Research Paper
MIT Computer Science and Artificial Intelligence Laboratory
Honored with receiving the title of "exemplary paper" on our final project in 6.805, we received the opportunity and funding to extend our study and compete on a National level. http://groups.csail.mit.edu/mac/classes/6.805/student-papers/student-papers.html
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AP Scholar with Distinction
The College Board
Test Scores
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ACT
Score: 35
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SAT Biology
Score: 800
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SAT Chinese
Score: 800
Languages
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English
Native or bilingual proficiency
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Taiwanese
Professional working proficiency
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Spanish
Limited working proficiency
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Chinese
Native or bilingual proficiency
Organizations
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Taiwanese Cultural Organization
President
-I have the opportunity to lead a group of 15 capable executives for this upcoming year. So far, we've increased event turnout rates by an average of 20%, partnered up with the Taiwan Embassy of Boston to support their community efforts, joined professional organization of TAP to increase our professional literacy, heightened partnerships with local universities and ITASA, and received a higher level of funding from the College.
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Harvard PBHA Chinatown Afterschool Program
Teacher
-Leveraging my past 10 years of experience volunteering as a Science/English teacher in Taiwanese summer camps, I continued by teaching third grade for underserved Asian communities who live in Chinatown.
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