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IAB Events & Conferences FAQs

FAQ

Contact Us

IAB Events & Conferences
Technical support (IAB account, login issues, mobile app): [email protected]
Free buyer pass requests: [email protected]
Sponsorship opportunities: [email protected]
Speaking opportunities: [email protected]
Event support (cancellations, transfers, refunds): [email protected]
For event details, check out the event-specific website.

Other
Membership: [email protected]
Media: [email protected]
Training: [email protected]
Certification: [email protected]
IAB+: [email protected]

IAB Tech Lab
General IAB Tech Lab questions: [email protected]
IAB Tech Lab sponsorship: [email protected]

Managing Your IAB.COM Account

  • Q. Do I need an IAB.com account to register for IAB events?

    Yes. An IAB.com account is required to register for all events. If you don’t have an account, you can create one by following the instructions here: Unlock a World of Opportunities by Creating an IAB Account.

  • Q. How do I access my IAB account or reset my password?

    Check that you have an account on IAB.com. Enter your business email and password into the Log In screen. If you do not have an IAB.com account associated with your business email, you will be prompted to create one. Note: You MUST include your professional work email to receive IAB member benefits.

    For instructions on creating your account and resetting your password, please visit: Unlock a World of Opportunities by Creating your Personal IAB Account.

    If you enter an incorrect password, you will receive an error: ‘Invalid Password, Try Again or Reset Password’. Use the ‘Don’t Remember your Password’ link to trigger a reset or use the passwordless login link on the Log In screen.

    You will receive a verification email once your IAB.com account has been created. Click the link once to verify your email. If you don’t see it, check your spam or junk folder, as our emails can sometimes end up there.

    Still have questions? Contact [email protected].

  • Q. How do I confirm if I have an IAB.com account?

    Try logging in using the email you registered with. If no account is found, you can create one with your company email.

Registration Issues

  • Q. I am seeing the wrong ticket type (member vs non-member)

    Email your company’s MED contact or [email protected] for assistance.

  • Q. I’m having trouble with my comp/discount code.

    Some codes only apply to specific ticket types or offer a partial discount. If you’re unsure, please confirm with the code owner. If the code is correct and still not working, try the troubleshooting steps below.

    1. Make sure you are logged into your IAB account.
    2. Open the registration page in incognito/private mode.
    3. Clear your browser cache.
    4. Refresh the page.
    5. Enter the code manually (do not copy and paste).
    6. Ensure there are no spaces in the code.

  • Q. Why can’t I find my country in the registration dropdown?

    If you are located in the European Economic Area or the United Kingdom, you cannot register to attend this event through our website. However, your company may inquire with us to determine if it is entitled to request tickets to attend the event by contacting [email protected].

    All attendees agree to comply with the IAB’s Event Code of Conduct and Policies.

Registering Someone Else

We encourage attendees to register using their own IAB.com account. If that’s not possible, please see below.

  • Q. How can I register a colleague if my information is already filled in?

    Our registration policy requires that at least one ticket must be registered under the account owner’s name. We recommend registering colleagues under their own accounts so they receive event updates and a smoother experience.

    If that isn’t possible, you may register all tickets under your account—assign the first pass to yourself and the rest to colleagues. After completing registration, email [email protected] the name, title, company, and email address of the colleague you’d like to assign your pass to, and we’ll update it for you.

  • Q. Can I transfer my ticket to another colleague?

    Paid and sponsor tickets can be transferred to a colleague. Invite-only or pass request tickets are non-transferable, as they are reviewed and assigned individually.

Buyer Registration/Pass Requests

  • Q. Am I eligible for a complimentary buyer ticket to an IAB Event?

    Eligibility criteria varies by event. Please refer to the specific event website for details on eligibility.

  • Q. What is the status of my pass request? 

    Please allow 3–5 business days for our team to review your submission. We recommend checking your spam or junk folder, as you may find your status update there. If you have not received a response after that time, please reach out to [email protected].

    If you believe your request was incorrectly evaluated, you may email us with additional details about your role and company, and we will reassess.

Post-Registration

  • Q. When can I pick up my event badge?

    Please check the event page for registration opening times and badge pickup details.

  • Q. I haven't received my confirmation email.

    Your confirmation email was sent from [email protected]. Please allow up to 30 minutes for it to arrive.

    If you don’t see it, check your spam or junk folder. Still missing? Email [email protected] and we’ll resend it.

  • Q. How can I get a copy of my invoice or receipt?

    Please email [email protected], and our team will provide it for you.

  • Q. What is the cancellation or refund policy?

    Registration fees, minus a $100 processing fee, are refundable until approximately one month before the event (see your confirmation email for the exact date).

    After that date: Refunds are not available. Registrations may be transferred to colleagues.

    To cancel or transfer a registration, email [email protected].

Onsite

  • Q. I lost my badge—can it be reprinted?

    Badge reprints are not available, so please keep your badge with you throughout the event.

  • Q. Do you provide printed agendas?

    No, in an effort to be more sustainable, printed agendas will not be provided. Please download the IAB Events app to view the full event agenda.

  • Q. How do I provide feedback?

    We encourage you to rate sessions within the app (if applicable). A survey will be sent to you post event for your feedback.

  • Q. How can I get copies of the presentations?

    We do not provide copies of the presentation decks.

  • Q. Do you share attendee lists for events?

    While IAB does not share attendee lists for its events, you can connect with fellow attendees through the ‘Attendees’ tab in the IAB Events App (if applicable).

    To access this feature, you must be registered for the event and logged into the app using the same IAB credentials used at registration. Once logged in, tap the home button (bottom left), select the event you’re attending, and scroll to the right to find the ‘Attendees’ tab.

    For event sponsors, the attendee list is shared one week following the event.

  • Q. What accessibility accommodations are available at your event?

    We are committed to providing an inclusive experience for all attendees. Please provide advance notice to ensure accommodations can be arranged. For additional accessibility questions, contact [email protected].