Frequently asked questions

Please send your enquiry through to us via our Contact Form! If possible ensure you include the Order Number, Name and email on hand to help us find your order easily.

If your enquiry is urgent, you can also give our awesome Customer Support Hotline a call on 133 931

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Have you recently moved house or want to change your contact details? Let us know so that we can make sure your next order knows exactly where to go!

We recommend giving our Customer Support Hotline a call on 133 931 to ensure your details are updated before your order ships. If you have a preorder and the release date is a little further away, you can send the details through via our Contact Form. Be sure to have your Order Number handy!

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Changed your mind or ordered the wrong thing? Not a problem!

As long as your order hasn’t entered the shipping process we can cancel this for you. Just give our Customer Support Hotline a call on 133 931 and we’ll take care of it! Please have your Order Number handy.

Please Note: While there are no cancellation fees, refunds can take 5-10 business days to process back into your account.

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We take the greatest care possible to ensure your orders arrive to you safely! We have several different packaging sizes (with awesome Zing Pop Culture designs!) and use airflow packaging to keep your new goodies in top condition.

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Our warehouse is located in Brisbane, QLD. All of our orders are shipped via Registered Australia Post and require a signature upon delivery. Below are estimated delivery timeframes around Australia, please note Australia Post do not deliver on weekends or public holidays.

Standard Shipping

• South East Queensland: 2 Business Days

• QLD coastal south of Townsville: Up to 2 Business Days

• Central QLD & north of Townsville: Up to 3 Business Days

• Sydney, ACT and all NSW townships: Up to 4 Business Days

• Other NSW country: Up to 4 Business Days

• Melbourne and all VIC townships: Up to 4 Business Days

• Other VIC country: Up to 5 Business Days

• Adelaide & southern SA country: Up to 5 Business Days

• Northern SA country: Up to 5 Business Days

• Perth & southern WA country: Up to 5 Business Days

• Northern WA country: Up to 14 Business Days

• Tasmania: Up to 5 Business Days

• Northern Territory: Up to 14 Business Days

Express Shipping

• All state capitals inc. Canberra & Newcastle: 1 Business Day

• Darwin & all major country towns: Up to 2 Business Days

• All other country areas: 3-4 Business Days

Our parcels also include Australia Post tracking, so you can follow its epic journey!

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Found the right product for you? Awesome!

Purchasing a product on our Website is super easy. Once you’ve found a product that you would like to order or preorder, click the Add to Cart button for that product.

Once you’ve added everything you’re after to your cart click the Checkout button at the top right of the page, then follow the prompts. Easy!

If you’re running into trouble please get in touch using the contact form below or calling our Customer Support Hotline on 133 931.

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We accept Visa, Mastercard, American Express and Diners Club across all orders online. Paypal is accepted with the exception of pre-orders.

Unfortunately Zing Pop Culture and EB Games Gift Cards are not compatible with the website.

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There are quite a few factors that can lead to payment errors- firstly it is always worth checking your bank account to ensure the funds are available and your card details are correct.

If you’re still running into trouble please note down the error code and give our Customer Support Hotline a call on 133 931 so we can assist.

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It can sometimes take a few days for a payment to reflect on your bank statement- but if you have received an Order Confirmation email, it means your order has processed successfully! If you are in doubt please give our Customer Support Hotline a call on 133 931 and we can assist.

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We aim for all orders to dispatch within 1-2 business days of placing your order. Once your order has shipped we will email through a tracking ID which you can use to follow your order’s progress at www.auspost.com.au/track.

If you have any issues or cannot locate your Tracking ID, please give our Customer Support Hotline a call on 133 931. Please ensure you have your Order Number with you if possible.

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We want everything we send to be 100% awesome- if this isn’t the case please give our Customer Support Hotline a call on 133 931 and we will ensure it is sorted as soon as possible. Before calling please ensure you have your invoice handy so we can look up your order straight away.

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Changed your mind or the item isn’t what you expected? We can refund your item as long as it is arranged within 7 days of the item being delivered, and the product itself is in brand new condition. You can do this by bringing it into your local store with the invoice, or we can arrange postage back here by calling our Customer Support Hotline on 133 931.

Please keep in mind refunds back to our office can take longer to process.

For more information on change of mind refund please see the terms and conditions here.

This returns policy is in addition to your rights under Australian Consumer Law.

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Zing Pop Culture takes customer privacy very seriously – we will never provide your personal details to a third party without express permission to do so. For a complete rundown on our Privacy Policy you can check it out here.

If you have any further questions feel free to contact our Customer Support Hotline on 133 931 or contact us here.

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Our Customer Support team are here to make your Zing Pop Culture experience as awesome as possible. You can leave feedback regarding our service using the contact form below.

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As a lithium ion battery is potentially explosive, this is classed as a dangerous and prohibited item by Australia Post, and cannot be delivered by air. Due to this, any item that contains a lithium ion battery can be delivered by standard post only.

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Where is it? If you have a burning question then let us know!

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Pick Up @ Store is our FREE store pick up service! We offer Pick Up @ Store on a great range of preorder and in-stock products.

You can place an order online for an eligible product, and choose Pick Up @ Store as the delivery option when you checkout. Simply choose the ZIng Pop Culture store that you want to pick up your products from.

Depending on stock availability, your products can ready for pick up in as little as 1 hour during store business hours for in-stock products, or on release day for preorders!

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We offer Pick Up @ Store for many products in our ever expanding range.

Individual product availability varies store to store, simply add a product to your shopping cart and proceed to checkout. During checkout you can see if your favourite Zing Pop Culture store has stock available of your products.

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Products that are available for Pick Up @ Store will have a green "store" icon on their product page, or any other place online that shows the products’ availability and delivery options.

There is also a filter option on the search page to show all products that are available for Pick Up @ Store.

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All 30+ of our Zing Pop Culture stores offer Pick Up @ Store!

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For in-stock products, you will receive email confirmation from us advising that your order is ready to be picked up from your chosen Zing Pop Culture store. Please wait for this email to arrive before you head on down to your store!

For preorder products, you will receive an SMS from us around the release date of the product confirming that you’ll be able to pick up your preorder on release day. You’ll need to provide us with a mobile phone number on your order though.

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For in-stock products, we aim to have your order ready for pick up within 1 hour during your chosen stores’ business hours, just sit tight and wait for email confirmation that your order is ready.

If you place an order outside of business hours, we’ll aim to have your order ready within 1 hour of the store opening on the next business day.

For preorder products, your order will ready for you to pick up on release day.

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For in-stock products, you’ll need to bring along your pick up confirmation email, as well as some ID (Drivers Licence for example), and your EB World card if you’re an EB World member.

For preorder products, you’ll need to bring along your order confirmation email, some ID and your EB World card if you’re an EB World member.

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Yes, however, the Store Team from your chosen store will need to call you to verify the identity of the person picking up your order. If the Store Team cannot verify their identity, we may ask you to come in store and pick up your order personally.

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In rare circumstances, your chosen store may reject your Pick Up @ Store order. This may be because they couldn’t find the products you ordered, or the products are not in a sellable condition.

If this happens, you will receive a notification email with instructions of what you can do next.

In most cases, we will be able to give you two options:

1) We will be able to ship your products to you directly from our Brisbane Warehouse, with FREE shipping! Or;

2) Cancel and refund your order.

If your order is rejected, please follow the instructions within the notification email, or call our friendly Customer Support Hotline on 133 931.

Need more information? Fill out our contact form

For in-stock products, unfortunately you cannot change or cancel your Pick Up @ Store order until your chosen store processes it and it’s ready for pick up.

However, once the order is ready for pick up at your chosen store, simply pop in to store and you will be able to change it to something else, or get a refund if you wish.

For preorder products, you won’t be able to change your order until it’s been processed by your chosen store. Processing usually occurs within 48 hours after you have placed your order. After then, you can simply pop in to store and change it to something else, or get a refund if you wish.

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For in-stock products, we will hold your order for up to 6 weeks. After this time we may need to cancel your order. If this happens, the credit you paid for your order will be held in store. However, the Store Team at your chosen store will call you before this occurs.

For preorder products, we will hold them between 1 and 7 days after release date depending on your EB World account level.

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Changed your mind or the product isn’t what you expected? You can return your order to any Zing Pop Culture store within 7 days of pick up, along with your receipt, and the product itself is in the same condition as purchased.

For more information on change of mind refund please see the terms and conditions here here

This returns policy is in addition to your rights under Australian Consumer Law.

Need more information? Fill out our contact form

There’s always something to be excited about when it comes to pop culture collectibles! If you have a question about a product coming soon feel free to contact us using the contact form – or you can give our Customer Support Hotline a call on 133 931.

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If you have a question about an item in particular, feel free to contact us using the contact form below or by giving our Customer Support Hotline a call on 133 931.

Need more information? Fill out our contact form

Found something that is no longer available online? If this has a ‘Find it in store’ link this will guide you to our store list from where you can contact your closest store to check if they have any stock.

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Feel free to use the contact form below or give the Customer Support Hotline a call on 133 931!

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For any Multi-Buy promotion, the cheapest item is always discounted first, unless otherwise stated.

If you have any specific questions just give our Customer Service Team a call on 133 931, or contact us using the form below!

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We will usually have the conditions listed on the deal or product page itself - but if you are in doubt please contact us using the form below or by giving our Customer Support Hotline a call on 133 931.

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Do you have concerns or questions about the safety of one of our products? We want to know right away so we can ensure your shopping experience is safe as well as fun.

If you have questions regarding a specific product safety concern, email us at [email protected] and a member of our friendly Customer Service team will get in contact with you ASAP.

If you have a more general question, you can use the below contact form to get in contact with us.

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Where is it? If you have a burning question then let us know!

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We love to hear your happy stories and letting our staff know they’re doing an awesome job! Feel free to leave your feedback using the contact form below or by giving our Customer Support Hotline a call on 133 931.

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Sorry to hear this! We want to help turn your less than awesome experience around. Please get in touch with us using the contact form below or by giving our Customer Support Hotline a call on 133 931.

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Most stores operate within the below:

• Sunday: 10am - 4pm

• Monday: 9am - 5.30pm

• Tuesday: 9am - 5.30pm

• Wednesday: 9am - 5.30pm

• Thursday: 9am - 9pm

• Friday: 9am - 5.30pm

• Saturday: 9am - 5pm

Some stores do have special circumstances meaning their hours can differ, so it is best to give your local store a call to confirm their operating hours.

You can find your local store here.

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All of our stores can be found here!

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Where is it? If you have a burning question then let us know!

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You can search for any product using the search bar above!

Too many results? This can be narrowed down using the filters available above the products.

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We want every experience with us to be 100% awesome. If something isn’t working correctly please let us know using the contact form below so we can help out. If you prefer you can also call our Customer Support Hotline on 133 931.

Need more information? Fill out our contact form

We definitely want to fix that as soon as possible! You can let us know of the error by contacting us with the form below or by giving our Customer Support Hotline a call on 133 931.

Need more information? Fill out our contact form

Zing Pop Culture take customer privacy very seriously – we will never provide your personal details to a third party without express permission to do so. For a complete rundown on our Privacy Policy you can check it out here.

If you have any further questions feel free to contact our Customer Support Hotline on 133 931 or contact us here.

Need more information? Fill out our contact form

We’re here to help! If your question is urgent please give our Customer Support Hotline a call on 133 931. If not, feel free to use our contact form and we will get back to you as soon as we can.

Need more information? Fill out our contact form

Where is it? If you have a burning question then let us know!

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We advertise our job availabilities on Seek.com.au.

Alternatively, feel free to drop into your local store and give the friendly store manager your resume.

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Zing Pop Culture are very proud to have an exclusive partnership with the Starlight Children’s Foundation. We hold our work with Starlight with high importance and concentrate all our efforts into making sick children’s lives a little brighter.

As all of our funds and efforts are dedicated to our partnership, we cannot provide donations or sponsorship outside of Starlight.

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Our Marketing team are dedicated to reaching our customers in exciting and engaging ways via our current channels. Due to this, we do not participate in external campaigns.

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The first Zing Pop Culture store opened in July 2014 at the Indooroopilly Shopping Centre in Queensland and has since exploded into what it is today. With over 30 stores and counting, we pride ourselves on being the most awesome Pop Culture Retailer in Australia (and the world!).

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We can help! Feel free to get in touch using the contact form below.

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