Scalable pricing for teams
of every size, fully managed
Boost your team’s efficiency with scalable pricing designed for every team and any budget. See why groups of all sizes have made the switch to RT to streamline tasks, improve efficiency, and strengthen internal and external communications, without managing infrastructure themselves.
- ✓Dedicated environment
- ✓Full RT feature set
- ✓Managed security patching and updates
- ✓250 tickets/month
- ✓10 GB secure storage
- ✓Documentation & community
- ✓Dedicated environment
- ✓Full RT feature set
- ✓Managed security patching and updates
- ✓1,000 tickets/month
- ✓30 GB secure storage
- ✓Email support
- ✓2 business day SLA
- ✓7-day backups
- ✓Custom domain
- ✓Dedicated environment
- ✓Full RT feature set
- ✓Managed security patching and updates
- ✓5,000 tickets/month
- ✓75 GB secure storage
- ✓Email & chat support
- ✓1 business day SLA
- ✓SSO (Gmail / SAML)
- ✓Data residency & failover
- ✓Live chat hosting server
- ✓Development environment
- ✓Dedicated environment
- ✓Full RT feature set
- ✓Managed security patching and updates
- ✓Unlimited tickets
- ✓1 TB+ secure storage
- ✓Email & chat support
- ✓4 business hour SLA
- ✓SSO (Gmail / SAML)
- ✓Data residency & failover
- ✓Live chat hosting server
- ✓Development environment
🎓 Academic institutions receive 20% off · Non-profits receive 10% off
Not sure which plan fits? Tell us about your setup and we’ll put together a recommendation.
Request a quote →You’re not paying for features, all plans get all of RT. You’re choosing your level of scale, reliability, and support.
RT’s full feature set
No feature gating. Every plan includes unlimited queues, custom fields, workflows, API, RTIR, assets, and 400+ extensions.
Managed infrastructure
Hosted on AWS by Best Practical. We handle upgrades, patches, backups (on qualifying plans), and infrastructure so you don’t have to.
Your data, always
You own your data. Export it any time, no lock-in. If you want to migrate to self-hosted, we’ll help.
For teams doing a detailed evaluation, everything side by side.
Show full comparison table
| Starter $15/user/mo | Business $29/user/mo | Most PopularGrowth $39/user/mo | Enterprise $99/user/mo | |
|---|---|---|---|---|
| Capacity | ||||
| Tickets/month | 250 | 1,000 | 5,000 | Unlimited |
| Storage | 10 GB | 30 GB | 75 GB | 1 TB+ |
| External users | Unlimited | Unlimited | Unlimited | Unlimited |
| Extension limit | 3 | 5 | Unlimited | Unlimited |
| Support & SLA | ||||
| Support channel | Community | Email & chat | Email & chat | |
| SLA for product requests | ✗ | 2 business days | 1 business day | 4 business hours |
| Designated support contacts | 1 | 2 | 2 | 4 |
| Hosting & Reliability | ||||
| Automated backups | ✗ | 7-day | 14-day | 14-day |
| Custom domain | ✗ | ✓ | ✓ | ✓ |
| Data redundancy & failover | ✗ | ✗ | ✓ | ✓ |
| Development environment | ✗ | ✗ | ✓ | ✓ |
| Security & Compliance | ||||
| SSO (Gmail / SAML) | ✗ | ✗ | ✓ | ✓ |
| Data residency options | ✗ | ✗ | ✓ | ✓ |
| Live chat hosting server | ✗ | ✗ | ✓ | ✓ |
What’s the difference between Cloud RT and on-premise?
Is there a free trial?
Can I move from Cloud RT to a self-hosted deployment?
Can I deploy RT under my own AWS account?
What is an SLA, and what does it cover?
Do you offer discounts for academic or non-profit organizations?
What payment methods do you accept?
Where is Cloud RT hosted, and can I choose a region?
Ready to talk through your deployment?
Our team can help you choose the right support level for your organization’s size and operational needs.