How AI is transforming small businesses: Heritage Hospitality Group's story

Over the past few months, I’ve been hands-on exploring how to move beyond “prompt → response” and actually build systems that act, plan, and improve — what we now call Agentic AI. This week, I completed the Agentic AI course by Andrew Ng and DeepLearning.AI , and it beautifully connected many dots I’ve been seeing in real-world AI workflows. Some key ideas that stood out: 🔁 Reflection creates compound intelligence — letting models evaluate and refine their own outputs can outperform even strong one-shot prompts. 🧠 Planning with code improves performance — structured reasoning turns abstract thinking into measurable reliability. ⚙️ Tool use bridges language and action — integrating APIs or code execution lets agents move from conversation to completion. 👥 Multi-agent collaboration mirrors real teamwork — systems of specialised agents can plan, review, and execute like cohesive teams. What this course reinforced for me is that the real power of AI lies in workflow design — in building systems that can reflect, adapt, and evolve over time. Excited to keep experimenting with agentic workflows and see how this paradigm shapes the next generation of AI applications. Course Link : https://lnkd.in/ehrvAkWb! 🎨 PS: The attached comic was co-created with ChatGPT — guess who did the prompting? #AgenticAI #DeepLearningAI #AndrewNg #AIWorkflows #LLMAgents #GenerativeAI

This week, our own Aleena Mazhar Kuzma and Jon Crowley took the stage at Mirren AI to share how we’re using AI to work smarter—and pitch better. We shared how we transformed the RFP process by building a virtual pitch team powered by tools like NotebookLM, Perplexity, Midjourney, ChatGPT, and a custom-trained FUSE system. By automating the repetitive, we unlocked more time for the creative and strategic thinking that wins business. #mirrenAI2025 #ai #TurnHeads #leadership #conference 

💡 Underrated AI tools you probably haven’t tried yet. No ChatGPT, no Gemini — these are the quiet disruptors shaping the future of AI productivity: 🚀 Emergent – builds working apps from plain ideas 📚 Perplexity Pro – research without Google 🎬 Sora 2 – video creation that feels real ⚙️ n8n + ChatGPT Agent Kit – automating workflows silently 🧠 Notebook LM & Handspark – redefining how we think, write, and collaborate The future of AI isn’t coming — it’s already here. Comment “tools” and I’ll DM you the complete list. 🔗 #ArtificialIntelligence #AI #Productivity #Innovation #AITools #EmergentAI #Automation #FutureOfWork

Introducing the AI Advantage Workshop Series! The Billings Chamber is proud to launch this new quarterly series designed to help members explore and apply artificial intelligence in practical, business-driven ways. Our first session, ChatGPT: Optimize Settings and Personalization, will guide participants through advanced features and real-world applications of ChatGPT. Learn how to fine-tune settings, craft better prompts, and personalize AI tools to fit your workflow. 💻 Bring your laptop and be ready to participate — these workshops are hands-on, interactive, and designed for immediate impact. 📅 Wednesday, November 12 | 8:30–9:30 AM 📍 Billings Chamber Conference Room 🎟 Free for Chamber Members | Limited to 20 Attendees ➡️ Register at https://bit.ly/4o804N1 Registration is mandatory to attend. #ItsInBillings #YouBelongInBillings

What if your browser became a thinking partner instead of just a tool? Today ChatGPT Atlas from OpenAI enters the scene, a web browser built with AI at its core. Gone are the days of switching tabs, copy-pasting, or fragmenting your workflow. Now, the assistant lives where you work. It’s a reminder that in leadership and AI, context and connection matter more than ever: > We’re no longer just automating tasks; we’re shaping intelligent experiences. > We’re not just drafting policies; we’re building platforms where humans and machines collaborate. > And we’re not just measuring speed; we’re measuring understanding. In the upcoming episode of Exec On AI I spoke with Courtney Sembler about how organisations can lead this shift from tooling to thinking, how to embed AI in a way that magnifies human potential. If you’re leading innovation, building for impact, or wrestling with what responsible AI really looks like this moment matters. 🧭 I’ll drop the link in the first comment so you can explore what this means in practice. Hashtags: #ExecOnAIPodcast #AILeadership #FutureOfWork #ResponsibleAI

The Hard Truth About “Agentic AI” A couple of days ago, I was at OpenAI HQ in San Francisco. A very senior leader (let's not take names 😊) said something that stuck with me: “If you’re trying to niggle with our models, you’re on the wrong side of the business.” That’s when it hit me. Here’s what ChatGPT doesn’t want you to know (or ask): Most “Agentic AI” platforms in the market today are just glorified wrappers around generic LLMs. They sound revolutionary, but the moment you plug them into an enterprise… they forget context faster than your intern on a Monday morning. The uncomfortable truth: Corporate AI doesn’t fail because of the tech; it fails because the system doesn’t understand your world. It doesn’t know your internal KPIs It can’t recall your institutional memory It misreads your team’s tone, priorities, and processes The result? 95% of “AI pilots” never make it past internal trials. The Divide Is Already Forming 👇 Type A: Companies using wrapper AIs with no business context Type B: Companies training AI to think in their language, structure and logic By 2030, this gap will be irreversible. That’s why at Emvo, we didn’t build another chatbot. We built an AI infrastructure platform that remembers through our Infinite Memory Layer and Self-eval Engine. Every customer interaction compounds knowledge. Every workflow gets sharper. Your AI actually starts thinking like your business. The FOMO no one talks about: The fear isn’t missing out on AI. The fear is building your future on AI that doesn’t understand your business, while your competitor’s AI teaches them inside out. The question for every founder, exec, and investor right now: Are you building AI that understands your business, or AI that understands everything… and nothing? #AgenticAI #EnterpriseAI #FutureOfWork #AIInnovation #EmvoAI #DigitalTransformation

🔍 73% of businesses still manually handle repetitive tasks that AI could automate in minutes. While everyone talks about ChatGPT, the real revolution is happening with AI workflow agents. These systems don't just answer questions—they execute complex multi-step processes autonomously. Think: automatically analyzing customer data, generating reports, updating CRMs, and posting insights—all while you focus on strategy. The companies embracing AI agents now are building 10x operational advantages over competitors still stuck in manual mode. What's the most time-consuming manual process in your workflow that you wish could run itself? 📊 #AI #DataScience #Analytics #BusinessIntelligence #Leadership

🧠 AI in the Last Year: A Massive Leap Forward (2024–2025) If 2023 was the “AI boom,” then 2024–2025 was the year AI grew up. Here’s how the field evolved — fast: 🔹 1. Multimodal AI Became Mainstream Models like GPT-4o and Gemini 1.5 can now understand text, images, video, audio, and even code in a single conversation. This means more natural, human-like interactions and creative workflows across media. 🔹 2. Agents Took the Stage 2024 introduced AI agents that can not only chat — but take action. From booking appointments to autonomously filling spreadsheets and navigating the web, tools like OpenAI's GPT agents, Devin, and AutoGen made automation feel like delegation. 🔹 3. Real-World Applications Exploded AI left the lab. We now see it in: Healthcare (AI-designed antibodies, diagnostics) Finance (real-time fraud detection, market summaries) Education (personalized tutors with memory) Customer support (voice agents & co-pilots) Creative work (AI video tools like Sora & Runway) 🔹 4. Open-Source Models Got Powerful While OpenAI and Google led commercial models, open-source LLMs like Mistral, LLaMA 3, and DeepSeek closed the gap fast — making local, private, and customizable AI more accessible than ever. 🔹 5. Regulation & Ethics Took Priority Countries like the EU, US, and China introduced AI safety frameworks. Denmark, for example, proposed legislation to treat your digital likeness as your intellectual property — fighting deepfakes and protecting identity. 🔹 6. AI in Search & Browsing Changed Everything Chat-first platforms like Perplexity and You.com gained real traction. Meanwhile, Google added AI Overviews, sparking debate about the future of search traffic and content visibility. 🚀 In short? AI became more autonomous, accessible, and real-world-ready — not just for coders or big tech, but for creators, teachers, marketers, analysts, and small business owners. And this is just the beginning. #AI2025 #AIEvolution #GPT4o #AIagents #MultimodalAI #FutureOfWork #AInews #GenerativeAI

Ever felt like you're playing catch-up in the AI game while others zoom ahead? 🏎️ I recently had my "eureka moment" after stumbling upon a post outlining more than 55+ specialized AI tools that are transforming productivity landscapes. The revelation? Most of us are still using ChatGPT as a one-size-fits-all solution, when there's a universe of tools crafted for unique tasks. Here's a thought to chew on: Recent research shows that a staggering 78% of organizations are already integrating AI into their operations. That's up from 55% just last year! 🚀 Are you among them, or is your AI usage still stuck in 'experiment' mode? Let me share a couple of game-changers that could rewrite your productivity script: 1️⃣ Gamma & Decktopus can transform your chaotic notes into stunning presentations, giving PowerPoint a run for its money. Imagine not having to wrestle with misbehaving slides ever again. 2️⃣ For number whisperers, tools like Julius and Rows act like ChatGPT for spreadsheets - making daunting data analysis as breezy as a Sunday morning. Goodbye, Excel headaches! These tools don't just automate; they liberate. They allow you to focus on the innovative and strategic elements of your workload, rather than the mundane. But here's the kicker: Without embracing these advancements, we risk falling behind as our peers quietly automate away. If you're not yet leveraging AI, now's the time to make that leap. Which specialized AI tool could propel your business forward? Or perhaps, what's the biggest barrier keeping you from adopting more AI? If you need more quality tech info, head to [https://andrewhansen.au](https://andrewhansen.au) #AI #ProductivityHacks #Innovation #FutureOfWork

Meet Caroline, our Director of Training & Development, who’s using Ai to turn ideas into action. Each week, she works with her Ai thought partner in ChatGPT to brainstorm, streamline her work, and spark new creativity - showing how Ai helps teams think bigger and work smarter. 💡 See how leaders like Caroline are using Ai to amplify their impact. #HowToAi #SalesAi #AiForWork #AiThoughtPartner