General Manager

Join our team as the General Manager at the Homewood Suites in Munster, Indiana, where you'll lead with passion and innovation to ensure an exceptional guest experience. In this pivotal role, you'll oversee daily operations, inspire and manage a dynamic team, and drive the financial success of our hotel. If you're a strategic thinker with a commitment to excellence and a knack for hospitality, we invite you to bring your leadership skills to our thriving establishment.

Job Responsibilities

• Oversee daily operations of the hotel to ensure smooth and efficient functioning.
• Develop and implement strategies to achieve financial targets and enhance profitability.
• Lead and manage hotel staff, including recruitment, training, and performance evaluations.
• Ensure compliance with health, safety, and legal regulations and standards.
• Monitor guest feedback and reviews to maintain high levels of customer satisfaction.
• Coordinate with department heads to ensure effective communication and collaboration.
• Manage budgets, forecasts, and financial reports to optimize resource allocation.
• Develop and maintain relationships with vendors, suppliers, and other business partners.
• Implement and oversee quality assurance processes to uphold service standards.
• Plan and manage hotel events, conferences, and special functions.
• Drive marketing and sales strategies to increase occupancy and revenue.
• Analyze market trends and competitor activities to identify business opportunities.
• Ensure the property is well-maintained and address any maintenance issues promptly.
• Oversee the development and implementation of hotel policies and procedures.
• Foster a positive and productive work environment to enhance team morale and performance.
  
  

Job Requirements

• Minimum of 3 years of experience in hotel management or a similar leadership role
• Strong understanding of hotel operations, including front desk, housekeeping, and maintenance
• Proven leadership and team management skills
• Excellent communication and interpersonal abilities
• Strong financial acumen, including budgeting, forecasting, and financial analysis
• Experience with hotel management software and systems
• Ability to develop and implement strategic plans and initiatives
• Strong customer service orientation and problem-solving skills
• Knowledge of health, safety, and legal compliance regulations in the hospitality industry
• Ability to work flexible hours, including nights, weekends, and holidays as needed
• Demonstrated ability to meet or exceed performance goals and objectives
• Strong organizational and multitasking skills
• Ability to build and maintain relationships with guests, staff, and partners
  
  

Benefits

• Incentive Plan
• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Hotel Room Discounts
• Earned Wage Access
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package
  
  

The hotel is managed by General Hotels Corporation. General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.