Customer Service Manager

Customer Service Manager / Customer Experience Manager / Customer Care Manager

San Antonio, TX, US

Up to $85k depending on experience

A growing organization is seeking an experienced Customer Service Manager / Customer Experience Manager / Customer Care Manager to lead a customer-focused team and drive improvements across day-to-day operations, service delivery, and internal processes.

This role is ideal for an operations leader with experience managing teams, improving workflows, implementing performance initiatives, and using data to enhance customer satisfaction and business efficiency. The successful candidate will play a key role in developing processes, supporting team growth, and ensuring a consistently high standard of customer experience.

Customer Service Manager / Customer Experience Manager / Customer Care Manager Benefits:

• Salary up to $85,000 depending on experience
• Leadership responsibility within a growing organization
• Opportunity to improve processes and operational performance
• Ability to influence customer experience strategy and team development

The Customer Service Manager / Customer Experience Manager / Customer Care Manager Role:

• Lead, mentor, and develop customer-focused teams to improve performance, engagement, and efficiency
• Create and implement processes that improve consistency, productivity, and overall customer experience
• Establish performance goals, measure results, and identify opportunities for continuous improvement
• Develop training, coaching, and quality initiatives to support employee development
• Analyze operational data and customer feedback to identify trends and improvement opportunities
• Support resource planning, budgeting, and operational decision-making
• Work closely with internal departments to improve communication, workflows, and customer outcomes
• Identify opportunities to improve systems, technology, and processes to enhance operational effectiveness

Customer Service Manager / Customer Experience Manager / Customer Care Manager Requirements:

• 3+ years’ experience managing teams within customer operations, service operations, or a similar environment
• Proven ability to coach, motivate, and develop high-performing teams
• Strong understanding of operational processes, performance management, and workflow improvement
• Experience analyzing data and using insights to drive improvements
• Comfortable working with CRM, reporting, and business management systems
• Strong communication, organization, and problem-solving skills
• Experience managing budgets and resources is preferred
• Bachelor’s degree preferred but not essential; relevant experience considered