Accounts Receivable Manager

ABOUT OUR CLIENT

Our Client is a well-established organization seeking an experienced Accounts Receivable and Collections Manager to lead a high-performing finance team. This is an excellent opportunity for a strategic accounting professional who enjoys improving processes, leading people, and driving operational excellence.

ABOUT THE ROLE

The AR & Collections Manager is responsible for leading the Accounts Receivable function and overseeing the complete order-to-cash process. This role focuses on strengthening billing and collections processes, improving cash flow, reducing delinquent accounts, ensuring compliance with financial controls, and developing a high-performing Accounts Receivable team.

RESPONSIBILITIES

• Lead, coach, mentor, and develop the Accounts Receivable team.
• Manage hiring, training, performance evaluations, and employee development.
• Oversee the end-to-end order-to-cash process.
• Develop and enforce Accounts Receivable policies and procedures.
• Optimize billing, invoicing, and collections processes.
• Improve cash flow through effective receivables management.
• Reduce delinquent accounts and minimize bad debt.
• Monitor and continuously improve order-to-cash workflows.
• Implement quality assurance methodologies within billing operations.
• Develop process improvement initiatives to increase collection effectiveness.
• Partner with cross-functional teams to improve operational efficiency and customer satisfaction.
• Collaborate with customers to resolve billing issues and implement corrective actions.
• Provide financial guidance to EPC and contract teams regarding project billing.
• Complete monthly Accounts Receivable subledger reconciliations and resolve discrepancies.
• Evaluate customer creditworthiness and review credit terms and limits.
• Develop and maintain formal credit policies, approval thresholds, and escalation procedures.
• Provide weekly credit hold reporting to the Sales team.
• Ensure month-end cash application and Accounts Receivable reporting deadlines are achieved.
• Analyze departmental workflows to identify productivity improvements.
• Ensure accurate recording, application, and reconciliation of customer payments.
• Monitor aging reports and support collection activities.
• Lead collection efforts for delinquent and escalated accounts.
• Negotiate payment arrangements and resolve customer disputes, short payments, and deductions.
• Assist with monthly and quarterly financial reporting.
• Manage bad debt reserves and account write-offs in accordance with company policy.
• Coordinate legal collection matters, bankruptcies, judgments, and third-party collection agencies.
• Collaborate with Sales & Use Tax to ensure accurate invoicing.
• Develop and report Accounts Receivable KPIs including DSO, collection effectiveness, past-due percentages, and cash forecasts.
• Support internal and external audits by preparing schedules, reconciliations, and supporting documentation.
• Perform additional duties as assigned.

QUALIFICATIONS

• Associate degree in Accounting, Finance, Business Administration, or a related field required.
• Minimum of seven years of progressive Accounts Receivable and Collections experience required.
• Minimum of three years of supervisory experience required.
• Strong understanding of Accounts Receivable, billing, collections, credit management, and financial controls.
• Working knowledge of legal and regulatory requirements related to collections.
• Experience developing and implementing process improvements.
• Strong leadership and team development skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Strong negotiation and conflict resolution skills.
• Excellent verbal, written, and presentation communication skills.
• Advanced Microsoft Excel and Microsoft Office proficiency.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.

PREFERRED QUALIFICATIONS

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Experience with credit reporting and third-party collection agencies.
• Experience supporting internal and external audits.
• Experience working within a multi-entity, manufacturing, or industrial environment.
• Experience with ERP and Accounts Receivable platforms including NetSuite, SL8, Billtrust, BlackLine, or similar systems.

KNOWLEDGE

• Knowledge of ERP systems supporting Accounts Receivable processes.
• Experience assisting with ERP implementations.
• Understanding of credit and collections best practices.
• Knowledge of bad debt reserve methodology and write-off approval processes.