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- Specialist in Asset Finance - consumer and commercial…
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Philip Hopkins (CPM)
ANZ-Roy Morgan Consumer Confidence drops 1.6pts to 85.5, despite ‘net buying sentiment’ reaching its highest level since March 2022 amid the growing Black Friday sales weekend. Although net buying sentiment improved to its highest for over three-and-a-half years since March 2022, the negative movement in other sub-indices related to personal financial situations and the prospects for the Australian economy going into the future led to the overall result being down. Consumer Confidence up in South Australia, Queensland and Western Australia.
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James Jovanovic
AI, Backtracking, Value, Fuel, Intent, Confidence, Journey - Just some of the key words that are unpacked in the Australia's Car Buyers Report 2026. Tools like AI are now part of the research mix, helping some buyers simplify comparisons and sense check decisions, it’s also clear that AI sits alongside trusted platforms, brands and dealers, it’s not a replacement for them. The report provides a fascinating read and key insights to help the automotive industry understand the current make up and thought processes of the 2026 vehicle buyer, providing the opportunity to meet buyers at all stages, not just when they enter the showroom. Check out the full report here: https://lnkd.in/gSGSMytW
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Craig Fraser
We’ve now released Australia’s Car Buyer Report 2026, and it brings real clarity to how people are making decisions today. What looks like a quick decision on the surface is often months of cross‑checking, recalibrating and working through information to feel sure the choice is the right one. Buyers aren’t less committed. They’re more considered. And that shift is shaping expectations across the industry. This report gives our partners the insight they need to meet buyers earlier, support them better and keep momentum rather than stalling. People are juggling more information, more choice and more pressure on value than ever before. When brands, dealers and lenders have the full picture, they can design for the entire journey rather than just the easily visible moments. That’s when the process becomes clearer, more reassuring and more aligned with what buyers really need. At carsales, we’ve been focused on building tools and experiences that make those early stages feel easier and more intuitive. This year’s report reinforces that direction and gives us a sharper view of where to focus next. A huge thank you to everyone involved in bringing Australia’s Car Buyer Report 2026 to life. It’s part of a long‑running research series we’re incredibly proud of and it continues to give the industry a clearer view of the real car-buying journey. Check out the full report here: https://lnkd.in/g_qCrurF #wearecarsales #automotive #insights
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Jason Hayes
We surveyed 1,600 Australians across eight industries to understand what drives loyalty, switching, and satisfaction in today's market in PwC's Australian Customer Sentiment Survey 2025. What the research shows: • Loyalty and retention: 88% will repurchase after good service, but 69% will switch after one bad experience - service excellence is simultaneously the strongest loyalty driver and fastest path to churn. • Bricks and mortar vs. online: Physical stores remain critical across most industries, with 50%+ wanting AI assistants in-store rather than online shopping. Customers want technology-enhanced physical experiences, not digital replacement. • Acquisition channels: Word of mouth (73% trust) and in-person experiences drive trust and conversion, while social media generates awareness but suffers credibility gaps. Brands may be chasing visibility on low-trust channels while underinvesting in high-trust touchpoints. Read more here: https://bit.ly/48OTVjF
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