Vonage

The future of communications keeps evolving, and today brings new momentum for what’s ahead. 💜 As AI and connectivity come together in new ways, we’re excited for Per Narvinger’s leadership at Ericsson and for Vonage’s continued role in turning the power of the network into new possibilities. The future is connected. We’re ready to help build it. 🚀

We talk a lot about what #AIAgents can do, not what we've authorized them to do. Our AI Governance Manager Patryk Kubsik built this framework to help teams make smarter delegation decisions - not just faster ones. The Autonomy Ladder has 5 rungs. Most organizations are running at a higher level than they realize. 👉 Which rung is your AI agent on? Read the full breakdown → https://lnkd.in/gVriFEVM

If there’s one takeaway we’re bringing home from #CASA26, it’s this: enterprises don’t want APIs. They want outcomes. 🎯 Our SVP & GM of Network-Powered Solutions, Kunal Shukla, showed how network intelligence can turn network capabilities into what enterprises actually need: less fraud, frictionless identity and smarter AI-powered experiences. With 80% of interactions expected to be AI-supported and 50%+ of customers walking away after one bad experience, the opportunity is clear. AI. Mobile. Trust. All essential to the customer experience, and all connected by the network intelligence we help bring together at Vonage. Where do you see the biggest opportunity? 👇

📞❌ Missed calls in healthcare = missed care. We're changing that. Vonage has collaborated with Epic Hello World to bring Branded Calling to healthcare — displaying verified provider names, logos, and reason for calling directly on patients' phones before they even pick up. The results speak for themselves: 🔶 Answer rates approaching 45% 🔶 14% conversion rate - helping bring patients back into care 🔶 Patients who can trust the call, answer the call When patients recognize who's calling, they stay connected to their care. That's the power of Vonage APIs at work. Learn more: https://lnkd.in/eWus4nX2

8,000 callbacks. 9% fewer abandoned calls. 📞 That's what Magenta Living achieved after replacing 70+ disconnected systems with Vonage Contact Center + Salesforce - giving agents one screen, customers faster answers, and the whole team the freedom to work from anywhere. "Vonage made promises and they kept them." - Steven Nichol, Chief Customer Officer, Magenta Living Read the full story 👇 🔗 https://lnkd.in/ewTEhPUS

And just like that... Dreamforce 2026 is a wrap. 🌉 Our standout moments: a packed booth, a buzzing Vonage Hub, back-to-back live demos, and sessions that sparked real conversations. We were proud to share the experience with our session guests, Shanan Abraham of Mary Kay Global, Pradeep Nair of Landmark Management Group, and Ciani Foulkes of Elements.cloud, along with our partners at PCI Pal and Kearney. Their insights and collaboration helped make the week one to remember. 🙌 And to the team behind it all, thank you for bringing the energy, creativity, and teamwork that made it all possible 💜 If we didn’t get a chance to connect in San Francisco, the conversation doesn’t stop there. Let’s keep building what’s next. 👇 https://www.vonage.com/ Reggie Scales, Rodney Hassard, Nicole Colehamer, Sean Lewis, Stephen S. Cook, Jorge Aguilar, Matthew Mizrach

One last session. One last round of conversations. One last coffee. ☕️ We’re wrapping things up at #Dreamforce2026 with our Chief Growth Officer, Reggie Scales, joining us - and yes, we’re saving some of the good stuff for the finale. ⏰ 10:00 AM – 10:40 AM 🗣️ Beyond CTI: Landmark’s Contact Center Roadmap 📍 Metreon AMC, L3, Theatre 10 And before we call it a wrap, come grab one last coffee at booth 121. ☕️

We slept (a little). We're back. #Dreamforce2026 day 2 let's go. 💙 🎤 Sessions to catch today: 🔶 2:00 PM | Glow Up: How One Brand Unified Its CX Stack | Metreon AMC, L3, Theatre 10 🔶 3:30 PM | Why AI Isn't Your Competitive Advantage Anymore | Moscone North, Campground Theater 2 🔶 3:30 PM | Serviceblazers and Salesblazers: A Unified Customer Story | Moscone West, L2, Theater 4 Find us at Booth #121 and swing by the Vonage Hub for lunch (1:00 PM – 3:00 PM) at Hyatt Regency SOMA, Level 3! 🍽️

#Dreamforce 2026 - here we go! 💙 Get ready for Smarter Conversations. Safer Connections. Meet us for coffee, snacks, lunch 🌮 and some inspiring sessions - all at Booth 121 and the Vonage Hub. Stay tuned👋 https://ow.ly/sHRF50ZNXzb

The era of #siloed communication is over. The ➡️ Intelligent Communications Experience is a new category that is changing how enterprises engage employees and customers with AI. Vonage is helping lead the way by bringing communications, intelligence, and network capabilities together in one unified platform. Read Aragon Research’s new research note to see why unified platforms are now a competitive necessity. https://ow.ly/BBoz50ZNngs