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Sign upFailed setting up keys - Unable to set up secret storage #13249
Comments
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What I see here is a verification request that gets cancelled from the other side, but that doesn't sounds like what you're reporting? Rick: what were you doing when yo got the error and can you rageshake from AKYTREWRUB please? |
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I've got this exact same issue from riot-desktop 1.6.0 on MacOS. What is the equivalent of "rageshake" on MacOS? |
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Settings > Help & About > Submit debug logs |
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On Riot-Desktop, that is still in the initial setup. There is no UI except "Retry" and "Cancel". |
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You can open devtools (Cmd Shift I) and type |
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Cmd Shift I does nothing. Tried both left and right. (I'm new to Macs) |
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that's I as in "i" not |
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Yes I tried i. |
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Developer Tools is Alt-Cmd-I we just found out in the menu. Is that what you mean? |
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Yes, my bad, am not a Mac user. Sorry |
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Ok we just sent a report - message is "Unable to set up secret storage - to t3chguy". |
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Ok so we'll retry later. Thanks! |
Exact same problem, linux, 17 hours later. Does not seem to make sense that outage is taking that long eh? Actually there is a few errors in sequence:
edit: While doing this I was also setting up my android app, in the middle of it got some notifications and next time I retried it worked! |
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After many retries each failing the same way, we cancelled the encryption setup and restarted it via the Settings → Bootstrap cross signing dialog. We had to reenter the various passphrases again, got a new (different) recovery key to write down, and then the setup succeeded without any retry. Which makes me think this wasn't really a timeout problem. |


Rick couldn't bootstrap.