Coates Group

The real opportunity for AI in QSR isn’t simply to replace labour, but to help crew deliver better customer experiences, according to Coates’ NAM Chief Experience Officer, Jeff Miller. When AI reduces friction, connects information and helps employees act at the right moment, technology can move into the background and allow hospitality to take centre stage. Read more about Miller’s thoughts on AI, technology and the role of crew in our latest article with QSR Media Australia, ‘Why Customer Experience Should Lead QSR Decisions’: https://lnkd.in/gSFqTTDD

👋 Say hello to Xang Hang, our Account Manager based in Chicago! 👋 Xang works closely with clients to help them navigate the evolving world of digital signage and software, turning complex technology into practical business solutions. At the heart of his role is building trusted relationships and helping clients think beyond their immediate needs to connect technology with their broader goals. His favourite part of the job is collaborating with teams across North America and around the world. He values the shared ownership across the Crew — celebrating successes, learning from challenges and continuing to grow together. Outside of work, Xang lives by the motto “You are the company you keep,” surrounding himself with people who inspire him to be his best. His favourite way to unwind is a long walk along Lake Michigan. Swipe through the images to learn more about Xang!

This month, we created valuable connections at McDonald's NFLA and OTP conferences.   NFLA brought engaging conversations where we had the opportunity to gain insights from Owner/Operators and help answer questions about our active programs. At the OTP conference, we led educational breakout sessions that included hands-on installation training with OTPs, featuring Coates drive thru hardware.   We look forward to continuing our support for McDonald’s Owner/Operators and OTPs, and connecting with these groups again next year.

Switchboard CMS™ manages thousands of screens and campaigns from a single, data-driven platform, at the enterprise cloud, local, and restaurant levels, without the manual work most CMS platforms still require behind the scenes. Take architecture. Most platforms treat "the cloud" as a single point of failure. Switchboard CMS doesn't. Enterprise cloud control, with local and restaurant-level resilience built in underneath, so if a connection drops, service stays on. This is Control at Scale: one platform, every screen, every location, every level, seamlessly managed.

Meet Switchboard CMS™: a content management system built specifically for quick-service restaurants. Switchboard CMS gives QSR brands one place to manage every menu board, in every restaurant, from a single content library. Organize assets by channel, tag content by location, and deploy a new campaign to exactly the restaurants that need it, in seconds, not days. This is the first in a series showcasing Switchboard CMS. More coming soon, but until then, learn more at www.coatesgroup.com.

Just over a week ago, our Sydney Crew held their annual team event, competing in a vintage sports themed pickleball round robin competition. It was a fantastic morning of friendly competition, great costumes and connection in the early Spring Sydney sun overlooking the harbour!

Another successful QSR Evolution Conference in the books! Our Crew had the privilege of hosting the #QSREvolution Welcome Reception and enjoyed reconnecting with industry peers, and building new relationships. Thanks to everyone who spent time with our team! We're looking forward to next year.

The Account Manager plays a key role in building strong client relationships and ensuring projects run smoothly from start to finish. As the main point of contact, you’ll get to know clients, understand their needs and work closely with internal teams to bring projects to life, on time and within budget, while adding value, identifying growth opportunities and delivering a great client experience. Key responsibilities include: ✨ Develop a strong understanding of client objectives, challenges and opportunities to proactively manage and grow accounts. ✨ Build and maintain strong relationships with key client stakeholders, acting as the primary point of contact. ✨ Manage client expectations, communications, issues and escalations to ensure high levels of satisfaction. ✨ Identify and pursue upselling, cross-selling and new business opportunities to drive account growth and revenue. ✨ Develop account plans that identify priorities, opportunities, risks and actions to grow and strengthen client relationships. ✨ Work with internal teams to coordinate solutions and ensure client requirements and commitments are delivered effectively. ✨ Coordinate project requirements, timelines and deliverables to ensure projects are delivered on time, within scope and budget. If you're an Account Manager with a passion for building strong client relationships, driving account growth and delivering successful client outcomes, click the link below to learn more about the role and apply today! https://bit.ly/4yrnRMv

Coates was a proud sponsor of the 30th Annual McDonald's Technology Charity Classic last month, which included a number of Chicago Crew playing alongside some of our McDonald’s partners, raising a record breaking $665,000 in support of Ronald McDonald House Chicagoland & Northwest Indiana. The event brought together McDonald's stakeholders, technology partners, and industry peers for a memorable day of connection, collaboration, and giving back!

Coates is proud to return to the QSR Evolution Conference in Atlanta as a Gold Sponsor of the Welcome Reception next Tuesday, September 8th. Our team is looking forward to connecting with QSR brand leaders, sharing perspectives on the evolving needs of the industry and exploring the trends and innovations shaping the future of quick-service restaurants.