No more note-taking! 🔥 I just asked
Perplexity to "watch" the videos from the "
The European Chatbot & Conversational AI | Generative AI Summit" I attended last week and create a summary with the key points and top 3 quotes from each speaker.
Yes,
OpenClaw is still great, but requires too many tweaks for my patience 😅
Also, I still think note-taking is a fundamental part of learning. Apologies for the click-bait :P Now, some quotes and people worth following from the first day of the conference:
🤖 "66% of small enterprises report using AI, but only 4% use it for workflow automation — vs. 24% of large enterprises. The #1 blocker? 70% cite lack of expertise as their reason for not going further".
Jana Richter (
NFON UK).
🤖 "Conversational AI doesn't fail in the lab. It fails in production."
Shahar Erez (
arato.ai).
🤖 "We expected the move from deterministic virtual assistant to generative chatbot to have challenges. But the challenges were bigger than we expected."
Rui Teimao (
Lloyds Banking Group).
🤖 "Shift the user's mindset from 'Operator' to 'Mentor' — every correction becomes a teaching moment."
Muhammad Saad (
Microsoft).
🤖 "AI as value. Not just a Product. What if, before building the product, we build the tool that makes building it cheaper?"
Gabriele Iuculano (
Schindler Group).
🤖 "Success for conversational agents is multidimensional: Is the ticket resolved? Did it finish in under 10 turns? Was the tone appropriate? All three must pass together."
Lena Shakurova (For me, top 3 speaker in this conference, honestly worth following her).
🤖 "Seven new agentic protocols in eighteen months. MCP, A2A, ACP, AP2, APP, UCP, WebMCP. Your governance framework can't afford to stand still while the infrastructure your agents run on is being reinvented every quarter".
Andrew Harrison (
ABN AMRO Bank N.V.).
🤖 "The word "robot" is 104 years old. Karel Čapek invented it in a 1921 Czech play. We've been dreaming of intelligent automation for a century. The only thing that changed is that it now actually works — at scale, in production, on real customer journeys." @dominikpredota (
CallMiner).
🤖 "Humans speak at 150 words per minute and listen at 270 — voice isn't just a nice interface, it's the highest-bandwidth natural interface we have. That's why voice AI is so powerful."
✨ Anni Chen (
Twilio).
🤖 "Modern AI is probabilistic — not deterministic. That is not a bug to be fixed. It is a fundamental characteristic that must be governed, explained, and made accountable by design." Shubhradeep Nandi ✅ (
ResponCibleAI).
🤖 "Omotenashi is not customer service. It is sensing and fulfilling a guest's needs before they are even expressed — with deep empathy, attention to detail, and no expectation of anything in return. That is the standard your chatbot needs to reach in Japan."
Daniel Orenes Ferrández (
Uber).
More quotes from day 2 coming. Thanks to the "habitual suspects" I met:
Nikoletta Ventoura,
Lorraine Burrell,
Kane Simms and
Michael McTear.